StudioLive RM32Ai and RM16Ai Mixers & UC Surface with QMix Ai
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I'm assuming I don't need the serial to just cascade, but wanting to register the new to me RM16AI to my list of software/hardware in my "Mt PreSonus" account, is there a location I can find the serial number? on the Hardware, in UC Surface/Studio One somewhere?

PreSonus Studio One 5.1.2 Professional-64 Bit
Lenovo ThinkServer TS140, Win 10 64Bit, 28GB RAM, (3) SansDisk 480 SSD
Quad Core-3.20 Gigahertz Intel Xeon E3-1225, (1) SandDisk 240 SSD
Texas Instruments 1394 OHCI Compliant Host Controller, Firewire & Ethernet connection
RM32AI, RM16AI, FaderPort, Melodyne Celemony, JBridge, Way too many VSTs to list
MOTU AVB, iPad 4 x2, Netgear NightHawk AC1900 Router, Avid ElevenRack, ADAT Edit
Coleman LS3 Line Switcher, Goldpoint SA1X Stepped Volume Attenuator, pre Monitor switch
ATC SCM25A PROs 3-Way, Alesis Monitor Ones 2-Way, Avantone MixCubes 1-Way
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by Bbd on Mon Sep 28, 2020 12:17 pm
Please contract Support about your issue.

Bbd

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 5 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


OS: Win 10 x64 Home, Studio One Pro 5.x, Notion 6, Series III 24, Studio 192, Haswell CPU: i7 4790k @ 4.4GHz, RAM: 16GB, Faderport 8/16, Central Station +, PreSonus Sceptre S6, Eris 3.5, Temblor 10, ATOM, ATOM SQ
User avatar
by michaelwalter on Mon Sep 28, 2020 12:24 pm
Will add a ticket, most certainly.! I guess its not as easy as I was thinking, ha!

PreSonus Studio One 5.1.2 Professional-64 Bit
Lenovo ThinkServer TS140, Win 10 64Bit, 28GB RAM, (3) SansDisk 480 SSD
Quad Core-3.20 Gigahertz Intel Xeon E3-1225, (1) SandDisk 240 SSD
Texas Instruments 1394 OHCI Compliant Host Controller, Firewire & Ethernet connection
RM32AI, RM16AI, FaderPort, Melodyne Celemony, JBridge, Way too many VSTs to list
MOTU AVB, iPad 4 x2, Netgear NightHawk AC1900 Router, Avid ElevenRack, ADAT Edit
Coleman LS3 Line Switcher, Goldpoint SA1X Stepped Volume Attenuator, pre Monitor switch
ATC SCM25A PROs 3-Way, Alesis Monitor Ones 2-Way, Avantone MixCubes 1-Way
User avatar
by SwitchBack on Mon Sep 28, 2020 12:31 pm
There should be a sticker on the unit. If not then maybe the support team have a trick to make the unit identify itself. Or maybe UC shows the number?
User avatar
by michaelwalter on Mon Sep 28, 2020 1:27 pm
Was able to track down the Serial, but when entering, unfortunately where this was purchased used, I get the msg stating: "This product key has been registered already. Please supply an unused product key."
That message is certainly understandable where this device was used/sold. Not able to get the original user to reply back when asking if they could please deactivate the RM16AI from their MyPreSonus account.
I added that info to my Support ticket to see if disabling from the sellers account is something they can take care of for me, so i can re-add to my account.

PreSonus Studio One 5.1.2 Professional-64 Bit
Lenovo ThinkServer TS140, Win 10 64Bit, 28GB RAM, (3) SansDisk 480 SSD
Quad Core-3.20 Gigahertz Intel Xeon E3-1225, (1) SandDisk 240 SSD
Texas Instruments 1394 OHCI Compliant Host Controller, Firewire & Ethernet connection
RM32AI, RM16AI, FaderPort, Melodyne Celemony, JBridge, Way too many VSTs to list
MOTU AVB, iPad 4 x2, Netgear NightHawk AC1900 Router, Avid ElevenRack, ADAT Edit
Coleman LS3 Line Switcher, Goldpoint SA1X Stepped Volume Attenuator, pre Monitor switch
ATC SCM25A PROs 3-Way, Alesis Monitor Ones 2-Way, Avantone MixCubes 1-Way

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