After a regular use and power off/power on I'm no longer unable to use UC Surface. My RML16AI shows up on iPad, connects, but it does not sync with the hardware. Even on others iphone/Android devices we were unable to sync hardware to app. Tried to perform firmware update. Update sucessfull, version 9244 (I can still access UTILITY through iPad) but still no sync. I lost a entire venue on this weekend. Very disappointed ...
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What exactly do u mean by sync? Do u mean backup/restore scenes? I’ve had that a few times.
Solution that works is to Load latest rm firmware on scan disk usb stick power off mixer Partially remove avb interface card Insert usb stick in mixer Power in and get latest firmware loaded Power off mixer & reinsert interface card Remove usb stick All your scenes will have been deleted. If you have them on uc surface you may be able to reload them. Hope this fixes the problem for you until a real fix is provided Cheers
Presonus StudioLive 16.4.2, 16.0.2 (x2), Studiolive mobile, Mac mini i7 Quad core, 16GB, MacBook Pro 2012 (1T Ssd & with all the Ports you need) Studio One Professionnal. Mélodine editor, Fader Port, StudioLive RM32-AI, CS18-ai, KRK VTX4 monitors and KRK 10s.
KRK 10 3 monitors. Yamaha O1v, KRK rokit 10 3 monitors. RCF 725-II PA and RCF 325 stage monitors. Turbosound TQ425/455 DP PA. |
Hi,
By “sync” I mean that I cant see on UC surface my channel names, configurations, etc. Since I did a MUTE on Main previous shutdown, I cannot unmute now, since It seems that the hardware cannot communicate with UC. But I was able to access settings on UC and command a firmware update. But any operation on channels are not possible |
Not sure what you mean by the word "syncing". I guess you see the channels in UC Surface greyed out, which means that you have no access to change their settings. This has to do with permissions, which are part of the Settings Page. Check the "StudioLive_Software_ReferenceManual-EN-V7_28122017", which is available in the download area. In section 5.7.1.1 "Device Permissions" you find more information. If your Access Code was changed by accident, try the 12345 "trick".
The manual is your friend. |
wahlerstudios wroteNot sure what you mean by the word "syncing". I guess you see the channels in UC Surface greyed out, which means that you have no access to change their settings. This has to do with permissions, which are part of the Settings Page. Check the "StudioLive_Software_ReferenceManual-EN-V7_28122017", which is available in the download area. In section 5.7.1.1 "Device Permissions" you find more information. If your Access Code was changed by accident, try the 12345 "trick". Have you had any experiences of being unable to backup the rm ? It’s happened to me several times. Can’t backup anywhere. Mac, Windows or iPad. Uc surface goes through the motions but never creates a new file named backup.
Presonus StudioLive 16.4.2, 16.0.2 (x2), Studiolive mobile, Mac mini i7 Quad core, 16GB, MacBook Pro 2012 (1T Ssd & with all the Ports you need) Studio One Professionnal. Mélodine editor, Fader Port, StudioLive RM32-AI, CS18-ai, KRK VTX4 monitors and KRK 10s.
KRK 10 3 monitors. Yamaha O1v, KRK rokit 10 3 monitors. RCF 725-II PA and RCF 325 stage monitors. Turbosound TQ425/455 DP PA. |
"Restoring a Mixer Backup over Firewire is not possible. Must be done over Network connection."
This is what the Universal Control 2.7 Milestone Release Notes say. I don't know how long we have had this situation and for how long it will continue. There seems not to be too much interest to solve this problem. Personally I don't use the backup function at all, because I save the scenes of two rack mixers individually 1) on the mixer 2) on the computer and sometimes 3) on an iPad. Very often I copy a scene of the RM32 to the RM16, because the RM16 is my back-up mixer. Most of the scenes get deleted after the concert/event, unless I know that I will need them again. I have about 10 scenes that I keep and continue developing. I would do the same with sound presets (store them on mixer, computer and iPad), but I have no need to write own presets. I have some basic settings in the Zero Out scene I use (settings for gains, highpass filter, compressor, equalizers/frequencies), which support my workflow. I have several Zero Out scenes for the different mixers (32/16, 16/8) as well as cascading (48/16). My goal is to use NO EQUALIZER anywhere (maybe except drums...), and this does work. I think it is more important to think which microphone or DI-Box will be the best for a specific job, rather than tweaking equalizers. My Zero Out scene is the best "preset" for me... |
I’m not referring to wishing to perform a restore, which for me Is the restoration of all scenes and presets which I can only be done over the network and not FireWire.
I use the backup function to have a full save of all the mixer settings on the Mac, Windows iPad uC surface device and backup does not always work. The process completes but No new file is created. Even scenes saves don’t or loads don’t always work. They get corrupted and can’t be reloaded on the mixer. Reloading the firmware from usb stick seems to be the only way I’ve found to recover this functionality which is a real mess in a show when you can’t backup or reload scenes when you need them
Presonus StudioLive 16.4.2, 16.0.2 (x2), Studiolive mobile, Mac mini i7 Quad core, 16GB, MacBook Pro 2012 (1T Ssd & with all the Ports you need) Studio One Professionnal. Mélodine editor, Fader Port, StudioLive RM32-AI, CS18-ai, KRK VTX4 monitors and KRK 10s.
KRK 10 3 monitors. Yamaha O1v, KRK rokit 10 3 monitors. RCF 725-II PA and RCF 325 stage monitors. Turbosound TQ425/455 DP PA. |
I am not familiar with this whole "big" backup thing, because my workflow is based on single scenes and presets. Saturday night I had a concert in a pub with two acoustic bands. I had prepared a scene named 32_IrishNight, which I had stored on my RM32AI and copied to my RM16AI and one iPad. Sunday afternoon I had an open-air concert with a traditional Rock 'n Roll band and the scene was called 32_HonkyTonkPounders. Also this scene was stored on all mixers and the iPad. I was working on both scenes simultaneously last week and had no problem to load them in any order at any time. There was even another event in between I had to handle...
For me working with single scenes and presets has been absolutely reliable since I got my first RM mixer in 2015. If the recall filters are set correctly, the mixers are totally recallable. This works perfect; nothing gets corrupted, nothing gets lost. I would not be able handle so many different concerts, if I could not prepare and store the scenes before at home. I wished that the Mute Groups could also be stored with scenes, but I can live with the need to set them manually for the present concert or event. May I ask what you mean by saying "reloading the firmware from usb stick seems to be the only way I’ve found to recover this functionality"? If the RM mixer is not able to load scenes and presets, there is something wrong inside. A REAL factory reset or two or three with the option card pushed out might be helpful in this case. If this does not work, the mixer needs a repair. Sometimes recalling the Zero Out scene can help already. This should be done often, because it does reset several things. Scenes can get corrupted over time, especially when you open a AI console scene on an AI rack mixer. I have seen this several times when loading very old scenes. Since then I always start from the scratch after loading the factory and my own Zero Out scene. Not being able to load scenes you have saved is not good at all. A factory reset is more than a firmware reload or update. If a factory reset does not solve the problem, then there is a defect somewhere. Hope this helps. We are "off track" here. Hopefully the OP does not mind and will join the discussion again... |
Thanks got your reply.
Yes I think my rm needs attention at the mother ship. I just have to find time to send it in for repair. In the mean time I still use it for concerts but bring along a backup mixer just in case to perform the gig. I’ll let u know when the situation is better & what was done. Cheers
Presonus StudioLive 16.4.2, 16.0.2 (x2), Studiolive mobile, Mac mini i7 Quad core, 16GB, MacBook Pro 2012 (1T Ssd & with all the Ports you need) Studio One Professionnal. Mélodine editor, Fader Port, StudioLive RM32-AI, CS18-ai, KRK VTX4 monitors and KRK 10s.
KRK 10 3 monitors. Yamaha O1v, KRK rokit 10 3 monitors. RCF 725-II PA and RCF 325 stage monitors. Turbosound TQ425/455 DP PA. |
wahlerstudios wroteNot sure what you mean by the word "syncing". I guess you see the channels in UC Surface greyed out, which means that you have no access to change their settings. This has to do with permissions, which are part of the Settings Page. Check the "StudioLive_Software_ReferenceManual-EN-V7_28122017", which is available in the download area. In section 5.7.1.1 "Device Permissions" you find more information. If your Access Code was changed by accident, try the 12345 "trick". Yes, channels are greyed out. I have full access, permissions are OK, as I was able to do a firmware update through UC on iPad. Please note: until previous RM shutdown, everything worked fine for 2 months, since my purchase and first setup. After a shutdown, all channels are grayed out, no channel names are displayed (this is what I mean by "out of sync"). I dont know what happened. The only change was a power off on Saturday and power on on Sunday ... |
No problem... The manual is always worth reading. It helps to understand things better, sometimes, hopefully, mabye...
The permission problem is one of the things to have a look at. Many times it helps to simply renew the settings. They get lost occasionally, therefore it's always good to check permissions when somebody joins the network. But reading your description makes me think that your problem is not on the network side of things. Obviously the mixer is not able to "feed" UC Surface completely. This might be caused by a problem of the option card (check if it is fixed correctly) or its network port (move the connector a little bit). Also a faulty or wrong ethernet cable can cause problems (try another one, use CAT5e or CAT6 only). Have a look at your router also. If there is no problem with the connections, you need to check your mixer. The first thing to do is to load the Zero Out scene with all Recall Filters (Names, Mutes, Assigns...) enabled. This makes the mixer work as intended by the manufacturer. Then name a few channels, make some changes, move some faders and save this as a new scene ("test"...). Then reload the Zero Out scene, check if all settings are reset, and then load your test scene again. It is very helpful to follow this procedure with two remote devices (iPad and iPhone), because you can see immediately if something "hangs" somewhere. Even better would be to have a computer connected via FireWire to the mixer, because this is the "backbone" of all AI systems. It will always work better than any network connection. I recommend to try the FireWire connection first, because it will show imediately if the mixer works correctly and it also allows you to check your network. It does happen that a mixer looses information and settings get changed by simply switching the mixer off and on. Even though the RM/RML mixers have no obvious auto-save function, it is always wise to have a moment between the last change in UC Surface and switching the mixer off. The time cycle of the AI consoles is 40 seconds. If this does not help, a Factory Reset is the next (and last) thing to do. |
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