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Hey

I used my box and recording mic M7 a couple of months without issues. But suddenly, when I record, I only hear static and the recording is really really silent (if the volume is on 1). If I put the volume up higher, it is even worse, static all over.

I tried uninstalling, other USB port, etc. but it always comes back. Another mic, same issue, another mic cable and/or USB cable, same issue. I installed the Box on another pc (laptop) and there the issue is present but not that big.

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by cristofe on Wed Oct 21, 2020 11:35 am
It sounds like you've already eliminated most of the probable causes. Tho you did not mention if the problem occurs with a line level instrument, guitar, bass, keyboard etc. If the problem still persists with a different source, the problem may be the AudioBox itself. I would then suggest you open a support ticket and they will get you sorted out. If it's only a few months old the warranty should cover repairs if necessary.

That being said we can help you better now and in the future with a bit more info......if you will post your system specs in your signature, (see my sig), we will be better able to troubleshoot your problems. Without knowing what type of pc you're running, what OS you're using, what DAW, make and model of your audio interface etc....we often can't recommend a "simple fix"

If you have not already done so please READ THE MANUAL!

https://soundcloud.com/cristofe-chabot/sets/main

PC'S: HP XW6000 Dual 3.2GHz Intel Xeon, 8GB RAM WinXP SP2 HP 6005 Pro AMD Athalon X2 B24 3.0Ghz, 4GB RAM Win8 Pro Dell Latitude E6410 Laptop Intel i5 2.67Ghz 8GB RAM Win7 Pro x64 Audio Interfaces: Terratec EWS88MT PCI (2), Audiobox 1818VSL USB & Firestudio 26x26 Firewire, Line 6 PodXT, Roland GS-10, NI Rig Kontrol 3

Monitors: Yamaha HS50M's DAW: S1 3.2.1 Pro

To add your software and hardware specs to your signature to make it easier for us to help you, click HERE.
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by pieterdewulf on Thu Oct 22, 2020 1:18 am
Thanks

I already added my system info in a txt file

Anyway, support ticket is made and after testing with other instrument, same issue. I think the preamp is just :x :x

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