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Answering the phone.

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Hey Guys, I have never had a phone call answered and I can't tell you how frustrating that is. I also have not received a call back from tech support ever after leaving a message. Tired and disappointed in trying, especially as it relates to possibly new business for you. I'm out.
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by seanbrown2 on Mon May 04, 2015 12:50 pm
KenRen wroteHey Guys, I have never had a phone call answered and I can't tell you how frustrating that is. I also have not received a call back from tech support ever after leaving a message. Tired and disappointed in trying, especially as it relates to possibly new business for you. I'm out.



maybe you could get your PRE Sales questions answered here.
viewforum.php?f=144
tech support is probably not calling back as your post makes it seem more like a sales inquiry not a tech issue.

or maybe someone here can answer your question ?

my experience with Presonus customer service has always been excellent. The kind that standards are set by.
Presonus sets that bar pretty high.
Last year traded up my 3 firepod pod chain for a RM32AI. just added CS18AI And I am LOVING IT!. The Home Studio set up. Home built. Amd fx 8350 8 core 4400 Mhz liquid cooled. Asus M5A99X-EVO R2 MotherBoard, 16 GB Crucial Ballistix 1866mhz Ram, 120 GB Intel SSD , 1TB Seagate HDD, 4TB HGST NAS HDD, 500 GB Seagate HDD. Windows 7 Pro 64 bit, SiiG DP FireWire 800 3 port PCIe card, tripple monitors 27 inch Asus Monitor / 2 24 Asus inch monitors , Studio one 3 pro, RM32Ai firewire to pc, QSC RMX 2450, RMX 1450, RMX 850. Furman RP-8D power conditioner. Audix Microphones. PDP Platinum Series Drums
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by ApplewoodRecording on Tue May 05, 2015 9:17 pm
My experience has pretty much the same; Presonus doesn't generally answer their phone. BUT, if you open a tech support ticket on the website, you will get a response, usually within 12 hrs, if not less. So I have learned that that is the best route. If it is necessary to make a phone call, call between 8 and 10 am CST. That is when they answer their phone.

DISCLAIMER: It has been a while since I needed tech support, so the above may not been entirely accurate. But it is my experience, whatever that's worth.
2 Audio Technica AT-3035's
Shure PG-58 (It does a good job for me)
Presonus Studio One version 2.5.1
Acer intel I5
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Presonus Firestudio Project
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