In my environment, I can not transpose to some tones. How about in your environment? If you are in the same situation, I would like you to respond as soon as possible.
おはようございます、まつもとさん ! すみませんが、にほんごがすこしはなしますから、えいごをつかいます。 What is it you cannot transpose ? Can you add a picture of the staff you cannot transpose ? No problem here to transpose. Please check you have the latest verson of the app.