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New driver and firmware update fail/error

Posted: Thu Jul 24, 2014 6:44 am
by Vatche
I just downloaded the latest driver for my 1818VSL (Presonus_AudioBox_Installer_v1_3_5653.dmg) onto my Mac 10.9.4, now every time I start the VSL software it reports it needs to upgrade the firmware, but keeps failing with error message!
HELP!

P.S. It was working fine just before the new driver installation.

Re: New driver and firmware update fail/error

Posted: Thu Jul 24, 2014 7:24 am
by Vatche
After several attempts, I downloaded the Windows version of the new driver, Installed and connected the 1818VSL. Sure enough the firmware update completed first go and worked fine.

Then I plugged the 1818VSL back to my Mac and it now works fine.

P.S. If you have the same issue, you might see the led meters on the unit all light up and no sound. Make sure the FXA and FXB on the output channels are not selected.

Hope this helps.

Re: New driver and firmware update fail/error

Posted: Thu Jul 24, 2014 2:30 pm
by kelleycourville
Vatche,

Is your Mac usb 3.0?

The new driver does not seem to be working on my late 2013 iMac with usb 3.0, but maybe there is some other issue that I am not aware of.

Re: New driver and firmware update fail/error

Posted: Thu Jul 24, 2014 3:41 pm
by Vatche
No, it is few years old and I don't think it has USB 3.0

Re: New driver and firmware update fail/error

Posted: Thu Jul 24, 2014 9:22 pm
by AlexTinsley
We had a problem on the Tuesday morning where the driver download was corrupt. We fixed by mid-day. Please try downloading it again. If you're continuing to have problems, then long a support ticket so one of the support agents here can help resolve it for you.

Links to open a ticket are in my signature.

Re: New driver and firmware update fail/error

Posted: Thu Jul 24, 2014 9:40 pm
by Vatche
I downloaded about an hour before posting this message on Thursday.

Since I downloaded Windows version and upgraded the firmware, I cannot test it again. But I tried lot of times including turning off the Mac, restart several times, power cycling the 1818VSL etc. Nothing worked. Sorry I did not think of screen capturing the error message.

Re: New driver and firmware update fail/error

Posted: Thu Jul 24, 2014 11:54 pm
by AlexTinsley
The firmware update takes about 2 minutes if you are upgrading from 1.21 or 1.22 driver. If you put it on the PC and successfully updated it, when you load it on the Mac it shouldn't need to do a firmware update again. It should just use the driver that's installed on the system.

If you're having trouble still, please log a support ticket so one of the support guys that work with me can help you.

Re: New driver and firmware update fail/error

Posted: Fri Jul 25, 2014 12:34 am
by Vatche
That is what I did. After failure on my Mac, I used my Windows laptop to run the firmware upgrade and then it was fine, since the firmware was already upgraded.
I don't have any issues now.

Re: New driver and firmware update fail/error

Posted: Fri Jul 25, 2014 9:52 am
by AlexTinsley
Vatche wroteI don't have any issues now.


That's what we like to hear. Thanks for the update.

Re: New driver and firmware update fail/error

Posted: Fri Aug 01, 2014 2:31 am
by jastanjo
I had the same exact issue on my Mac (Macbook Pro mid 2010). Had to do the firmware update on a PC first and after reconnecting the interface to my Mac the VSL works fine. So the Mac installer of the firmware is still not ok.

Re: New driver and firmware update fail/error

Posted: Fri Aug 01, 2014 6:37 pm
by Vatche
Good to know I'm not alone, or done something different.

But, I have not had any issue since the upgrade. :)

Re: New driver and firmware update fail/error

Posted: Fri Aug 08, 2014 12:59 pm
by parran
no me funciona con ningun driver ni siquiera con el nuevo error en mi sony vaio usb3.0 alguien que me ayude porfavor....

Re: New driver and firmware update fail/error

Posted: Fri Aug 08, 2014 6:35 pm
by Vatche
Just last night, the issue came back again :(

I'm not sure what was different about last night. No matter what I did, steps I took, restarting my iMac and AudioBox 1818VSL order etc, no go. Every time I chose or edited FX setting, that FX channel would do the same clicking sounds and drive the channel silent.

Please check and resolve my issue.

Re: New driver and firmware update fail/error

Posted: Sun Nov 09, 2014 12:33 pm
by renatotorres
well, i have this same isue on my presonus 1818vsl. i've tried to upgrade the firmware into a Windows Sys, but i had pop and noise experiences on my recordings, and then, the issue came back again. i'm trying the technical support, but until now, nothing resolved... nothing left to do? just wait? i'm disappointed

Re: New driver and firmware update fail/error

Posted: Sun Nov 09, 2014 3:02 pm
by Vatche
I have reverted back to version 1.2 and it is all ok on my Mac. I'll wait till it is resolved (IF) in the next release before I upgrade.

Re: New driver and firmware update fail/error

Posted: Thu Dec 20, 2018 6:35 pm
by tonejunkie99
The firmware update crashed my 1818vsl also.
It was working fine on windows 8, purchased a new PC with windows 10. Followed all the prompts and got the message. Re booted the unit several times/no success...
And what's bad is it won't even reflash back to my old windows 8 rig... the unit will simply not boot...
anyone have any suggestions???
Kindest Regards
DW