I just bought a brand new USB96, trying to connect to a Dell XPS windows 11 laptop with only USB-C ports.
When I plug the 96 into an Anker USB-C 5-in-1 adapter, it is not recognized in any USB port.
When I plug the 96 into the generic adapter that came from Dell, it does work, and is recognized by the Universal Controller.
Why do you suppose that is?
Some USB devices work fine plugged into external hubs but audio interfaces generally work best plugged directly into a USB port on a computer. Check the specs for your laptop and the external hub to see if the USB ports are USB 2.0 compatible because the AudioBox 96 has a USB 2.0 port.
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Windows 11 Pro 64-bit (22H2), Studio One 6.1.0 Pro | Notion 6.8.2 | Universal Control v126.96.36.199879
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
Trucky is right. Very often external hubs do not work well. It can be a connectivity or a power issue.
Your Audiobox may simply not be getting enough power from the Anker. I've always had much better luck with external hubs and docking stations that have their own power supplies.
PC'S: HP XW6000 Dual 3.2GHz Intel Xeon, 8GB RAM WinXP SP2 HP 6005 Pro AMD Athalon X2 B24 3.0Ghz, 4GB RAM Win8 Pro Dell Latitude E6410 Laptop Intel i5 2.67Ghz 8GB RAM Win7 Pro x64 Audio Interfaces: Terratec EWS88MT PCI (2), Audiobox 1818VSL USB & Firestudio 26x26 Firewire, Line 6 PodXT, Roland GS-10, NI Rig Kontrol 3
Monitors: Yamaha HS50M's DAW: S1 3.2.1 Pro
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