AudioBox USB, AudioBox Stereo and AudioBox Studio
Music Creation Suite (PS-49 Keyboard, Studio One, Notion, Nimbit, XLR cable, M7 Mic, Headphones and USB 2.0 Hub)
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Today , I received my brand new USB 96 and registered the product online. Once the registration was successful, I was shown the screen where I could download Studio one Artist. My internet connection got disconnected , before I could download that.

Later in the day, when I logged into mypresonus website, Studio one Artist is no longer available for download. So, I tried to re-register the product. but I got the message that the product is already registered(which is correct because I had already done it).

Now, I want to know how I can go back to the screen where I can download Studio one Artist. Can you please help? The screen was also showing discounts for studio one professional licenses. I am unable to see that either.
User avatar
by Trucky on Tue Sep 07, 2021 5:41 pm
After registering, the download should be available in your My.PreSonus account.

If not, please submit a Support Ticket (see link below in my signature).

Please add your specs to your SIGNATURE.
Download the STUDIO ONE 5 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.

Windows 11 Pro 64-bit (21H2), Studio One 5.4 Pro | Notion 6.8.1 | Universal Control v3.6.0.66460
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
Series III 32 v2.5.17953, Revelator io24 v1.13

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