PreSonus Forums

Hello,

I have windows 7, and am unable to install the drivers for my audiobox usb.
I downloaded the installer for the drivers

First, i opened the installer (Universal Control 2.0 - PC) and during the installation, MS Visual C++ opened and ran a process .

I never got any prompt to connect my device to the computer as articles on this website say I should have, and instead was prompted to reboot.
I reboot, and nothing happens. If I then connect the device, windows opens a little bubble in the bottom right that says it's installing drivers, and then another bubble pops up to tell me this installation of drivers has failed.

Then, i've uninstalled this, and ran for legacy software: AudioBox USB v1.3 - PC (1.2.2. also was ok) , and it recognized my driver properly (and asked me to connect hardware like it should). But in this way, i dont have any monitor options, no mixer options (there were no such program as control panel).

So, my USB AUDIOBOX works half-fine on the older drivers, and is no-working-at-all at the newest.

Anybody got any solutions ?

regards,
damian rypiński

Hi,
This is all going to be basic stuff...
First thing is, if this is an audiobox USB (original) it is a port specific device. This means it ONLY works on the port you installed it in. If you plugged it into ANY OTHER PORT after the installation on the original port, the device tried to install on THAT port also. You will likely need to uninstall and re-install the AB USB. There is a number of articles in the Knowledge base ( http://support.presonus.com/hc/en-us ) about these issues and solutions. ( http://support.presonus.com/hc/en-us/ca ... Box-Family ) I HIGHLY recommend you check these articles out.
Make sure you register all your Presonus gear in your "My Presonus" account, and make sure ALL your software and drivers are on the LATEST versions appropriate for your hardware and software. This is the SUREST way to insure a problem free experience. We continually vet the devices and software from the accounts to insure trouble free operation.
Make especially certain you have the latest versions of Universal Control for the AB USB and you FOLLOW the installation instructions! I know at one point you needed to install the software and WAIT for instructions to plug the AB USB in, if you had it plugged in when you installed the device it would fail on SOME systems.. remember, we are all using divergent systems with myriad configurations and this makes it difficult to solve the problems without knowing exactly what your system is. We have asked that you provide system specs in some situations to help us get a solution for you.
If NONE of these things help, create a tech service ticket so a tech can get you up and running. The volume is high so be prepared for a potential wait, but the Knowledge base, and these forums are here to help!
Best regards

It didn't help me at all, but thank you for attention.

Did create a tech ticket?

Did you try uninstalling and re-installing the driver? Did you set up a tech ticket? Did you install the driver before plugging the USB in?

Yes, i was succesfully uninstalling and re-installing the drivers.
And yes, i've installed the driver before plugging the USB in.
Only during installing the legacy drivers (1.2...) i was asking to connect the usb.

But i didn't set up a tech ticket yet, i am looking for someone who solved the same problem as i had.

I have the same problem, when I install the driver I don't even get asked to plug in the USB.

Been uninstalling and retrying for about 10 times.


Any help please. Can't use my audio box 96.

Me too, one night, one day for fix it.

FInally I can connect Audiobox with Win 7
Use this update Window for it
You have to install 2. If one already have on your computer, let install the rest.
Window Update have to be open.

Then, you just need to install the newest driver from Presonus, and then restart computer.
Plugin Audiobox. Everything is done.

https://www.mediafire.com/file/2rgps1mo ... x.rar/file