I'm new to audio interfaces and sound equipment in general.
My Audiobox USB works on my mini Mac with the USB cable they sent me, but it's only 4 feet long or so and I want to have the Audiobox 10 feet away. So I tried an AmazonBasics cable, but now the Audiobox doesn't show up as an available audio interface.
I thought it might be a power issue but the 48V and LED lights are on. Any help on why it wouldn't be able to find the Audiobox using a longer, 3rd party cable?
Are you using a cable with these two connectors?
If so, then any decent cable should work.
The length shouldn't matter over those short distances, +30 feet could become a problem but 10 feet should be easy peasy.
but now the Audiobox doesn't show up as an available audio interface.
The AudioBox is port specific on install. Do you have it plugged into a different jack now?
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You must plug your AB into the same USB port originally set up. Try moving to other ports until successful.
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OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
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