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I have a (Legacy) FIrewire 26x26 which I bought new number of years ago. After using it for a few years, its audio output failed, Since then I've been trying with no success to get it repaired. Now Presonus says they cannot repair it.
I don't mind paying for the repair, but I get no satisfaction at all from Presonus, just an endless loop of things to do which ultimately always sends me back to start a repair ticket, which again always says they can't repair it. However, the system does offer a lagacy repairs, which, as mentioned, sends me back to start a repair ticket. Then, of course, it starts the process over and over.
How do I get this thing repaired? Please help,, and many thanks in advance.

Ken N.

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