I am sharing my experience with the recent Windows 10 Fall Creator Update, and how I was eventually able to resolve it - just in case anyone else is having this frustrating issue.
Previously, I had two FireStudio Projects daisy chained into my Asus ROG PC. I was using a Firewire 400 to Thunderbolt cable, connected to an approved Apple Thunderbolt to Thunderbolt 2 dongle, connected to a StarTech Thunderbolt 2 to Thunderbolt 3 dongle. Everything was motoring along fine. I didn't use it for a couple of weeks, and when I went back in suddenly the hardware wouldn't connect to my PC anymore.
As I checked through troubleshooting, I was getting an error message that said I needed to update a driver on a 1575 controller but it was unable to install the driver. It got beyond my capabilities so I called in the Geek Squad. That guy told me that Microsoft had recently performed a major Windows 10 update (1709, the Fall Creators Update) and that there may not be a driver for my Thunderbolt port yet.
I tried for a workaround - a Firewire 400 cable into an ExpressCard34 that I had used with my old PC, which is plugged in to a Sonnet Echo Express Pro; I have a Thunderbolt 2 cable coming out of that unit into the StarTech Thunderbolt 2 to Thunderbolt 3 device. This setup had been previously tested and approved by Presonus. Still nothing
I was basically SOL until a driver came out. Last night (December 1) Microsoft came out with another Windows update. I installed it, then tried connecting things again with the Sonnet unit, and magically I got the happiness of a solid blue light. I moved the connection to the second unit, got that working, and then daisy chained the two units together again. So back in business.
Here is something to note: just for fun I tried making my original connection again, with the Apple dongle. Not only didn't it work, it then interfered with the setup I did have working. I had to go into the Thunderbolt software and remove the Apple device. Once I did that everything worked again. So if you have the Apple dongle in your device chain and it's not working, that could be the problem.
Hopefully this helps someone. It's been aggravating and nerve wracking, but there is a solution.
Hi I’d like to add my 2 cents to this FSM daisy chain on Win 10 version 1709.
I have had a FireStudio Mobile since 2013 and have been using it for my work pretty solid since then on win vista 32 and then on win 7 64; both on laptops with ExpressCard 34 firewire. Beginning of Feb 2018 I bought another FSM for daisy chaining purposes. This second FSM showed up in the mail today. It took me about an hour to incorporate the second FSM into my new system.
1) with PreSonus interfaces, make sure you have compatible FW chipset. I only use PreSonus officially tested cards.
2) In order to daisy chain, you need to think of the daisy chained hardware as one device. The drivers still work separately once the daisy chain is set up.
Here is what happened for me on my new PC running Win 10 Pro 1709 with Startech PEX1394B3 PCIe card into ASRock Z370 Fatal1ty Pro Gaming mobo:
1) follow the uninstall of Presonus UC drivers
https://support.presonus.com/hc/en-us/a ... t-Windows-
2) make sure FW daisy chain of multiple PreSonus hardware is patched together ( my power is coming from PCIe, I had no FSM power supplies connected to my FSMs)
3) Following PreSonus set up instructions, I had re-installed UC drivers and shut down my PC to then boot after connecting the one of the FSM FW cable (btw, I am using FW400/ 1394A cables).
4) Boot computer: FSMs still not recognized
5) Restart. My PC hung, frozen on the "Restarting" screen.
6) I unplugged the FW cable from the Startech PCIe card and immediately replugged into the same FW port. When I replugged the FW cable, the computer POST resumed and computer booted as normal
7) subsequent reboots are as normal for me after the daisy chain is first properly installed.
Launch Universal Control and you should see the Universal Control UI you are used to with your multiple FSMs in the bottom of the UI. My driver version is 18.104.22.168437 5884
I hope this helps anyone struggling:-)
Hmmmm, well first I am posting to the wrong forum
Two days after getting the daisy chain going as I described, the UC driver is hosed
first the FSMs are flashing blue/red (out of sync)
So I reboot...computer hangs on "restarting..." screen
pull FW 1394A out of PCIe card> restart eventually happens and FSMs still blinking blue/red
re-plug FW 1394A into PCIe...still blinking blue/red
open UC> Driver version shows as 0.0.0.0
go to Presonus forum (here) to write this post...
start typing and one of the FSMs (the slave) goes solid blue; master still blinking out of sync
UC driver now showing 22.214.171.124437
I gonna blame Win 10 and I plan to soak this set up for a couple of days work next week and see if the settings in Win 10 hold...
So I did the other thing I turned my computer on to do and then restarted to see if another reboot would sort it
Nope...after restart> master is synced and slave had lost sync
unplug/replug slave and eventually (2-3min) the daisy chain is working again
obviously this needs to soak...I will report back afterward...and maybe move over to the FSM section as I am talking about FSM daisy chain
**addendum feb 19, 2018** after posting this message, I had another sync loss after a reboot. I then launched UC drivers from desktop shortcut and got a dialog popup error stating something along the lines of "these drivers were not correctly installed, reinstall drivers". I closed the error dialog and the mixer applets launched and both FSMs went solid blue, in sync and have been solid ever since. I say this because I did not reinstall the UC drivers after the error dialog warning I know it is a lot to read... Just trying to be thorough
Last edited by ctreitzell on Mon Feb 19, 2018 2:48 pm, edited 1 time in total.
So...2 days later and the daisy chain has been solid...at least it's continuous blue lights...rebooting without issues some DAW stereo play back... Yet I haven't done any tracking yet beyond my initial test of the slave input
And, carrying on with my 2 unit FSM daisy chain
I got a chance too quickly record some guitar into various inputs in the daisy chain: 4 simultaneous inputs (Fender Cyber Twin cab sim and Digitech GSP2101 left side cab sim and right side line level...at 256 samples latency sounded good too me... Tracked into Reason 10...FSMs booted straight into sync and were solid throughout tracking =-)
further down the spiral....
yesterday (Feb 26, 2018) I had a Win 10 update
FSM daisy chain working fine
shut down after update....ran some errands
boot up 2 hrs later and FSMs are out of sync
attempt to launch UC; bad installation dialog:
close dialog UC opens reporting driver 0.0.0.0 and showing now operational devices
try to Restart....Restarting screen hang for 5min
pull FW1394A cable which is feeding daisy FSM chain out of StarTech PEX1394B3 PCIe card and the Restart continued as normal
replug 1394A cable to PCIe during POST
FSM daisy chain still out of sync
restart successfully and FSM daisy chain in sync
just an FYI
OK, so latest update
my FSM daisy chain has been booting out of sync at first boot of each day for a few days now.
Today it wouldn't sync with the issues I have described above.
So, today, I decided to uninstall and reinstall UC drivers exactly as described as I had made a mistake when installing previously.
UC drivers installed without a hitch today following the correct procedure.
BUT, the faint car alarm noise on the inputs is back :-[ My previous "problem" installation was silent running. I think I would prefer the silent running to the input noise.
Anyhow, so far, reinstallation has been solid and no more hangs when rebooting (so far today)
Oh, mannn....and on it goes
yesterday all good
today, Win10 forces an Adobe Flash update
PC boots with FSM daisy chain out of sync :-[
I try to open UC drivers, get the old error dialog:
"The software was not installed correctly. Driver error. Please reboot your computer and/or re-install and try again."
I go to reboot...but Win is complaining things open, so I look at Win10 settings to see what Updates might be going on
Win10 Settings freezes with focus on Updates tile with Cortana circle, but will not open...I have very, very slow internet (1.6 Mbps top speed....usually less)
Eventually MS gets thru to its home server ( I have auto updates set to every 365 days...so it is silly MS doing a pathetic Flash update...
I let it finish the update before restarting
after reboot, FSM daisy chain still out of sync...at least it no longer hangs at restarting screen...
try to open drivers...no response
reboot #2: same as reboot 1
full shut down & restart: no FSM sync
try to open UC drivers...no response
pull 1394A out of PCIe card
replug 1394A cable to PCIe card (same port...well, there is only one 1394A port on this card)
FSMs out of sync
dbl clk UC shortcut on desktop
UC successfully launches
FSMs now in sync
from this continuing scenario, one could conclude some Win10 updates hose the UC driver
maybe it is time to go Antelope
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