What version of Universal control is installed? Needs to be 1.7.3 for El Cap. Make sure you rule out any cable issues and things like that. Try both ports on the FSM. If possible, see if you can synce the device up with another computer to rule out any issues with the FSM. If all that fails, Open a support ticket for repair.
In the US, it is a flat bench fee for repair, and includes a new 12 month warranty.
Lenovo ThinkServer TS140 Win 10 64bit, 8GB RAM, Intel Xeon
Lenovo Thinkpad E520, Windows 7 64bit, 8 GB RAM, Intel i5 Processor
StarTech EC13942 34mm Expresscard
S1Pro V2 , Melodyne Studio 4, Nomad Factory Studio Bundle, Waves , RM16, Studio 192, DP88, Faderport, Central Station Plus, Yamaha HS50 Monitors, Sceptre 6-8 Monitors, Temblor 10.
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