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Make sure all these steps are true in order to use the Studio One iPad Remote App.
Image

You can also look at your Studio One.log file, found via Help menu/setting folder
In there you should see these messages when it all works normal.

2015/07/13 09:49:18.165 [Warning] (remoteservice): UCNET:Enabled UDP multicast on official port 47809 (1 sockets)
2015/07/13 09:49:18.165 [Warning] (remoteservice): UCNET:Local UDP port bound to 63787 (1 sockets)
2015/07/13 09:49:18.207 [Warning] (remoteservice): UCNET:Started listening on TCP port 52473 (1 sockets)
2015/07/13 09:49:18.209 [Warning] (remoteservice): UCNET:Server "Studio One/3.0.1.33975 Win x64" registration reply received.

Make sure if you are running Virtual Machine software that you are not creating more than one connection to the intranet.

How To Get Your Issue Fixed
To add your specs to your signature, click HERE
For FAQ or to submit a request go to Presonus Answers
My Website, Free Studio One Advance Training
Win 10 64-bit, 12 Core i7: 32Gb DDR4 ram, 40" 4K monitor, Studio 192, Faderport 8, Central Station Plus, Sceptre 6,Temblor T10, Eris 4.5, HP60, Line 6 UX2, Studio One Pro 3.4, Reaper 5.4, Sonar Platinum
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by seanclarke on Mon Jul 06, 2015 4:00 am
Nice one-

Just a point of clarification, what exactly constitutes the 'same Wi-Fi network'

I have a Wi-Fi router that isn't plugged in to any computer (just the pho0ne line) and my DAW just has a Wi-Fi dongle for access to the Internet. My iPad also picked up the Internet from the same router...does that constitute being on the same Wi-Fi network? (If so, I cant get it to work!) or do I need the router plugged in the DAW computer?

Studio: S1V3, Live9, BWS and Cubase 8 and way too many plugs- X32 Producer, Nektar P6, Roland TD8, Electron A4 and RYTM, MicroBrutes, some modular stuff, basses, guitars and valve amps!
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by matthewgorman on Mon Jul 06, 2015 8:16 am
seanclarke wroteNice one-

Just a point of clarification, what exactly constitutes the 'same Wi-Fi network'

I have a Wi-Fi router that isn't plugged in to any computer (just the pho0ne line) and my DAW just has a Wi-Fi dongle for access to the Internet. My iPad also picked up the Internet from the same router...does that constitute being on the same Wi-Fi network? (If so, I cant get it to work!) or do I need the router plugged in the DAW computer?


For your purposes, both the ipad and the daw need to be connected to the router. wifi connection qualifies.

Matt

Lenovo ThinkServer TS140 Win 10 64bit, 8GB RAM, Intel Xeon
Lenovo Thinkpad E520, Windows 7 64bit, 8 GB RAM, Intel i5 Processor
StarTech EC13942 34mm Expresscard
S1Pro V2 , Melodyne Studio 4, Nomad Factory Studio Bundle, Waves , RM16, Studio 192, DP88, Faderport, Central Station Plus, Yamaha HS50 Monitors, Sceptre 6-8 Monitors, Temblor 10.
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by mwright137 on Mon Jul 06, 2015 10:52 am
Nice!

I am Sir Melvis Bacon, Knight of BaconHam Palace.

Studio One 2 Pro 3.3.x (64 bit). MacBook Pro 13". OS X Sierra version 10.12.3.
RM16AI and CS18AI connected in Stagebox mode via MOTU AVB Switch.
StudioLive 328AI (x2); AudioBox 22 VSL; BlueTube DP V2; FaderPort; Monitor Station; RC 500; Temblor T10.

To add your software and hardware specs to your signature to make it easier for us to help you, click HERE.

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by guitarism on Tue Jul 07, 2015 1:59 am
I've gone through the checklist but still no connection.
2011 Imac, OSX 10.10., iPad Air, IOS 8.4, Airport Extreme router

1. When I plug my iPad into the usb port it syncs. I don't get a trusted device dialog. I assume that's because it is already trusted
2. Ipad and iMac are on the same wireless network. I've tried both 2.4ghz and 5 ghz.
3. I've turned the firewall off in system preferences.
4. Running Studio One 3.01
5. "allow remotes to discover this DAW" is enabled
6. I've been testing with a song open

No DAWs show up where the list should be.

2015 iMac 27" i7 with 32GB RAM
Sound Devices USBPre 2
RME Fireface 400
Mac OS Sierra
Presonus Studio One 3.3.4
iPad Air
Airport Extreme Router
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by seanclarke on Tue Jul 07, 2015 4:16 am
Same here on Windows- must be another step/check missing (or router specific issues- I am on a BT Homehub)
I can even 'Ping' the iPad so I know its connected.

Studio: S1V3, Live9, BWS and Cubase 8 and way too many plugs- X32 Producer, Nektar P6, Roland TD8, Electron A4 and RYTM, MicroBrutes, some modular stuff, basses, guitars and valve amps!
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by matthewgorman on Tue Jul 07, 2015 1:33 pm
One more place to check, although you would have had to turn this off. In the advanced tab, services, there is a listing for network connections. Make sure that is enabled.

Matt

Lenovo ThinkServer TS140 Win 10 64bit, 8GB RAM, Intel Xeon
Lenovo Thinkpad E520, Windows 7 64bit, 8 GB RAM, Intel i5 Processor
StarTech EC13942 34mm Expresscard
S1Pro V2 , Melodyne Studio 4, Nomad Factory Studio Bundle, Waves , RM16, Studio 192, DP88, Faderport, Central Station Plus, Yamaha HS50 Monitors, Sceptre 6-8 Monitors, Temblor 10.
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by seanclarke on Sat Jul 11, 2015 2:23 am
Just a quick thank you to the OP- Opening the port on my BT Homehub cured the problem and it now works great- fantastic free bonus!

It may be worth clarifying in the flowchart that this port is normally blocked by the 'hardware' router rather than the 'software' firewalls on the PC (which can easily be checked by turning the computers firewalls off, this is very different from actually opening a port on a router) - originally I had just turned of my firewalls on the PC and when it didn't work I moved on to the next step.....

If anyone else is having travel, open your router control (normally the IP address of your router) and open the port as directed....its normally turned off by default on BT (UK) hubs...

Studio: S1V3, Live9, BWS and Cubase 8 and way too many plugs- X32 Producer, Nektar P6, Roland TD8, Electron A4 and RYTM, MicroBrutes, some modular stuff, basses, guitars and valve amps!
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by jpettit on Sat Jul 11, 2015 7:57 am
Updated
Thanks

How To Get Your Issue Fixed
To add your specs to your signature, click HERE
For FAQ or to submit a request go to Presonus Answers
My Website, Free Studio One Advance Training
Win 10 64-bit, 12 Core i7: 32Gb DDR4 ram, 40" 4K monitor, Studio 192, Faderport 8, Central Station Plus, Sceptre 6,Temblor T10, Eris 4.5, HP60, Line 6 UX2, Studio One Pro 3.4, Reaper 5.4, Sonar Platinum
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by pwal on Sun Jul 12, 2015 2:27 am
thanks for the great info! but i'm still not working... i have done all the stuff in the flowchart, plus tried disabling firewall completely, etc etc... i can even see the UDP packets coming in when i run ms message analyser, but nothing ever shows on the ipad list...
all latest/updated versions: win8.1x64, so3.0.1, ios8.4, itunes12.2....
i'll keep an eye on this thread, and i'll post if i ever get it working
cheers
paul
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by jpettit on Sun Jul 12, 2015 8:46 am
Paul
You may have yet a ninth condition that is in the details of one of those other conditions that is stopping the flow not only for you but others that have the issue but are silent.

For this reason it is import to many to get to the next level of detail on each of the conditions.

I recommend you put your specs in your signature then you never have to type then again. See mine for link.

Have you opened a support ticket yet?
A dialogue with another human at each step of the way will detail out more. For example the UDP port is just an initial one that is the used to set up two other ones.

Things support and others on the forum will need to know.
The iPad communicates on WiFi ok with other programs?
What router are you using?
What antivirus are you using?

If you gets ticket and get to the next level then I can make sure you are brought to the attention of the Director of Support at Presonus.

How To Get Your Issue Fixed
To add your specs to your signature, click HERE
For FAQ or to submit a request go to Presonus Answers
My Website, Free Studio One Advance Training
Win 10 64-bit, 12 Core i7: 32Gb DDR4 ram, 40" 4K monitor, Studio 192, Faderport 8, Central Station Plus, Sceptre 6,Temblor T10, Eris 4.5, HP60, Line 6 UX2, Studio One Pro 3.4, Reaper 5.4, Sonar Platinum
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by guitarism on Mon Jul 13, 2015 6:10 pm
I submitted a ticket a few days ago but still no help from tech support.

2015 iMac 27" i7 with 32GB RAM
Sound Devices USBPre 2
RME Fireface 400
Mac OS Sierra
Presonus Studio One 3.3.4
iPad Air
Airport Extreme Router
User avatar
by jpettit on Mon Jul 13, 2015 9:09 pm
guitarism wroteI submitted a ticket a few days ago but still no help from tech support.

What is the Studio One.log showing after an attempt to connect?

How To Get Your Issue Fixed
To add your specs to your signature, click HERE
For FAQ or to submit a request go to Presonus Answers
My Website, Free Studio One Advance Training
Win 10 64-bit, 12 Core i7: 32Gb DDR4 ram, 40" 4K monitor, Studio 192, Faderport 8, Central Station Plus, Sceptre 6,Temblor T10, Eris 4.5, HP60, Line 6 UX2, Studio One Pro 3.4, Reaper 5.4, Sonar Platinum
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by nbcaudio on Tue Jul 14, 2015 10:38 am
I've set up my laptop as the WIFI network. I've connected my ipad to the laptop WIFI network. I've got Bluetooth paired between the ipad and Laptop. the firewall is turned off. I've opened up Studio One remote. I've pressed scan. it does not see Studio One on the laptop. Studio One Preferences have been set up as discussed above. Do you have any suggestions?

Nathan “Ken” Corlew

“He who is faithful in a very little thing is faithful also in much” Luke 16:10

Your life is an Occasion……..RISE TO IT!” Mr. Edward Magorium

Nathan Boone (Ken) Corlew | Course Director | Session Recording |
Full Sail University
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by matthewgorman on Tue Jul 14, 2015 11:03 am
DCHP is needed for this to work. Not sure if an ad hoc bluetooth connection would provide this. Also needed is a WPA or WEP network.

Also, check out the information at the link below. Although written for the AI mixers, both the AI mixer apps and S1 remote both use UCNet to communicate. Anyone that is using an ISP provided router, its recommended that you don't.

http://support.presonus.com/entries/223 ... AI-mixers-

Matt

Lenovo ThinkServer TS140 Win 10 64bit, 8GB RAM, Intel Xeon
Lenovo Thinkpad E520, Windows 7 64bit, 8 GB RAM, Intel i5 Processor
StarTech EC13942 34mm Expresscard
S1Pro V2 , Melodyne Studio 4, Nomad Factory Studio Bundle, Waves , RM16, Studio 192, DP88, Faderport, Central Station Plus, Yamaha HS50 Monitors, Sceptre 6-8 Monitors, Temblor 10.
User avatar
by jpettit on Fri Jul 17, 2015 11:04 am
Temporary attached Remote Debug flow.
Click on it in OP to see full size.

How To Get Your Issue Fixed
To add your specs to your signature, click HERE
For FAQ or to submit a request go to Presonus Answers
My Website, Free Studio One Advance Training
Win 10 64-bit, 12 Core i7: 32Gb DDR4 ram, 40" 4K monitor, Studio 192, Faderport 8, Central Station Plus, Sceptre 6,Temblor T10, Eris 4.5, HP60, Line 6 UX2, Studio One Pro 3.4, Reaper 5.4, Sonar Platinum
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by shufaroots on Sat Jul 18, 2015 7:29 am
Hey , i am having some problems too .
I am on an 2011 iMac trying to connect to a iPad air , both on the same wi-fi connection , and all i get is the demo option in the remote app .
i checked my studio one 3.log file , i will paste it here , maybe somebody can get a hint from it.

2015/07/18 14:42:50.643 [Warning] (remoteservice): UCNET:Enabled UDP multicast on official port 47809 (1 sockets)
2015/07/18 14:42:50.643 [Warning] (remoteservice): UCNET:Local UDP port bound to 50860 (1 sockets)
2015/07/18 14:42:50.756 [Warning] (remoteservice): UCNET:Started listening on TCP port 49846 (1 sockets)
2015/07/18 14:42:50.757 [Warning] (remoteservice): UCNET:Server "Studio One/3.0.1.33975 OSX x64" registration reply received.
2015/07/18 15:05:46.603 [Warning] (remoteservice): UCNET:IP address change detected from "eth0=192.168.32.149" to "eth0=192.168.32.153"
2015/07/18 15:06:26.384 [Warning] (remoteservice): UCNET:IP address change detected from "eth0=192.168.32.153" to "eth0=192.168.32.149"
2015/07/18 15:11:44.807 [Warning] (remoteservice): UCNET:IP address change detected from "eth0=192.168.32.149" to "eth0=192.168.32.153"
2015/07/18 15:12:17.975 [Warning] (remoteservice): UCNET:IP address change detected from "eth0=192.168.32.153" to "eth0=192.168.32.149"
2015/07/18 15:15:50.365 [Warning] (remoteservice): UCNET:IP address change detected from "eth0=192.168.32.149" to "eth0=192.168.32.153"
2015/07/18 15:16:23.624 [Warning] (remoteservice): UCNET:IP address change detected from "eth0=192.168.32.153" to "eth0=169.254.102.8"
2
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by jpettit on Sat Jul 18, 2015 11:22 am
shufaroots wroteHey , i am having some problems too .
I am on an 2011 iMac trying to connect to a iPad air , both on the same wi-fi connection , and all i get is the demo option in the remote app .
i checked my studio one 3.log file , i will paste it here , maybe somebody can get a hint from it.

2015/07/18 14:42:50.643 [Warning] (remoteservice): UCNET:Enabled UDP multicast on official port 47809 (1 sockets)
2015/07/18 14:42:50.643 [Warning] (remoteservice): UCNET:Local UDP port bound to 50860 (1 sockets)
2015/07/18 14:42:50.756 [Warning] (remoteservice): UCNET:Started listening on TCP port 49846 (1 sockets)
2015/07/18 14:42:50.757 [Warning] (remoteservice): UCNET:Server "Studio One/3.0.1.33975 OSX x64" registration reply received.
2015/07/18 15:05:46.603 [Warning] (remoteservice): UCNET:IP address change detected from "eth0=192.168.32.149" to "eth0=192.168.32.153"
2015/07/18 15:06:26.384 [Warning] (remoteservice): UCNET:IP address change detected from "eth0=192.168.32.153" to "eth0=192.168.32.149"
2015/07/18 15:11:44.807 [Warning] (remoteservice): UCNET:IP address change detected from "eth0=192.168.32.149" to "eth0=192.168.32.153"
2015/07/18 15:12:17.975 [Warning] (remoteservice): UCNET:IP address change detected from "eth0=192.168.32.153" to "eth0=192.168.32.149"
2015/07/18 15:15:50.365 [Warning] (remoteservice): UCNET:IP address change detected from "eth0=192.168.32.149" to "eth0=192.168.32.153"
2015/07/18 15:16:23.624 [Warning] (remoteservice): UCNET:IP address change detected from "eth0=192.168.32.153" to "eth0=169.254.102.8"
2

Do know why the IP are swapping on you after the connection is made, but this might bring light to why a few are still having connections problems.
I will make sure support sees this.
Thanks

How To Get Your Issue Fixed
To add your specs to your signature, click HERE
For FAQ or to submit a request go to Presonus Answers
My Website, Free Studio One Advance Training
Win 10 64-bit, 12 Core i7: 32Gb DDR4 ram, 40" 4K monitor, Studio 192, Faderport 8, Central Station Plus, Sceptre 6,Temblor T10, Eris 4.5, HP60, Line 6 UX2, Studio One Pro 3.4, Reaper 5.4, Sonar Platinum
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by Mats Nermark on Sun Jul 26, 2015 10:32 am
I have a really weird problem.
I have the latest version of Studio One Pro and it shows up on the list in Remote but Remote in my Ipad says "Connection to the version of Studio One is not supported."

Any ideas what this may be?

Cheers,

Mats N
User avatar
by jpettit on Sun Jul 26, 2015 12:36 pm
Mats Nermark wroteI have a really weird problem.
I have the latest version of Studio One Pro and it shows up on the list in Remote but Remote in my Ipad says "Connection to the version of Studio One is not supported."

Any ideas what this may be?

Cheers,

Mats N

Have you successfully completed all the steps in the flow chart?
What are the details of all systems involved?
Computer
OS
IPad
OS
Router
Network names
Etc.
Any other out of the ordinary things you do on the system.

How To Get Your Issue Fixed
To add your specs to your signature, click HERE
For FAQ or to submit a request go to Presonus Answers
My Website, Free Studio One Advance Training
Win 10 64-bit, 12 Core i7: 32Gb DDR4 ram, 40" 4K monitor, Studio 192, Faderport 8, Central Station Plus, Sceptre 6,Temblor T10, Eris 4.5, HP60, Line 6 UX2, Studio One Pro 3.4, Reaper 5.4, Sonar Platinum

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