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Login on support site is broken

Posted: Mon Nov 27, 2023 6:02 pm
by bensizer
This is kind of ridiculous, because it doesn't belong here, but I can't post a support ticket. Because..

... the 'Sign In' button on https://support.presonus.com/hc/en-us doesn't work. If I click it to sign in, I just get redirected back to that same page, with a different URL.

I've cleared my cookies and disabled all ad-blockers and similar but it still does it. The site is broken. I can log in to this forum but the support site authentication is obviously a bit more flimsy.

Can a moderator escalate this to a member of staff please? I have a support ticket waiting for my response which I can't view because it won't let me log in.

Re: Login on support site is broken

Posted: Wed Nov 29, 2023 8:21 am
by Trucky
Support Ticket.png
Try using the following link. Then click the + to create a support ticket.

https://my.presonus.com/support/