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A friend of mine tried to reset his password. We ordered the reset mail a few times but it won't come for over 2 hours by now. So he doesn't get the reset link.
Has anyone an idea what the problem is? Or how we can fix it?
Does presonus has server problems? Thanks
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by PreAl on Sun Jun 04, 2023 7:33 am
Checked the spam folder?

Intel i9 9900K (Gigabyte Z390 DESIGNARE motherboard), 32GB RAM, EVGA Geforce 1070 (Nvidia drivers).
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Studio One Pro 6.x, Windows 11 Pro 64 bit, also running it on Mac OS Catalina via dual boot (experimental).
Presonus Quantum 2626, Presonus Studio 26c, Focusrite Saffire Pro 40, Faderport Classic (1.45), Atom SQ, Atom Pad, Maschine Studio, Octapad SPD-30, Roland A300, a number of hardware synths.
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by stevedaymusic on Sun Jun 11, 2023 8:05 pm
I'm having the same issue myself. Password somehow isn't working, and the reset email will not come. Nothing in junk folder either.
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by staceyjackson1 on Mon Jul 24, 2023 7:14 pm
same
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by stevedaymusic on Tue Jul 25, 2023 3:12 pm
Turns out it was because there are two sections, and you have to click the link to go to https://my.presonus.com instead of trying to sign in on the screen before it.

So if you go to presonus.com and click on sign in at the top, the login page will give you the error and won't send you a new password, but if you go to https://my.presonus.com/ and try to log in, it'll work...or you can get a new password from that login page instead.

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