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Opened Studio One 6 today, and my 1824C is not in the list of audio devices. It always was before. Then I updated Studio One to 6.1.1 and Universal Control to latest versions, restarted, still no 1824C. Running Windows 11. Help!
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by Vocalpoint on Wed Apr 19, 2023 11:34 am
gregbrown24 wroteOpened Studio One 6 today, and my 1824C is not in the list of audio devices. It always was before. Then I updated Studio One to 6.1.1 and Universal Control to latest versions, restarted, still no 1824C. Running Windows 11. Help!


First thing to check is whether device is plugged into a known good USB port and is powered on.

Next - check and see if Windows actually sees this device (without issues).

Open Device Manager by right clicking on the My PC or This PC icon on the desktop and choose Manage. Examine the Device Manager tree and look for anything with a yellow exclamation mark under Sound, Video and Game Controllers.

If the 1824C is there but has any exclamation marks - your driver is suspect. If the 1824C is not there at all - you have much bigger driver issues.

Let us know how it goes.

Cheers

VP

DAW: Studio One Pro 6.5.1.96553 | Host OS: Windows 10 Pro 22H2 | Motherboard: ASUS PRIME z790-A | CPU: Intel(R) Core(TM) i5-13600K | RAM: Corsair Vengeance LPX 64GB | Graphics: Intel UHD 770 (HDMI) | Audio Interface: RME UCX II (v1.246) | OS Drive : Samsung 990 PRO (1TB) | Media Drive: Samsung 970 EVO Plus (500GB) | Libraries: Samsung 970 EVO+ (2TB) | Samples : Seagate FireCuda (2TB) | Monitoring: Presonus Monitor Station v2 + Presonus Eris 5 | MIDI Control: Native Instruments Komplete S61 & Presonus ATOM
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by gregbrown24 on Wed Apr 19, 2023 7:52 pm
Vocalpoint, thanks for the reply. I tried everything you suggested, and so far no resolution to the problem.
Vocalpoint wroteFirst thing to check is whether device is plugged into a known good USB port and is powered on.
Yes it's on, and I can listen to youtube videos through headphones plugged in to the 1824, so the USB-C connection is good

Next - check and see if Windows actually sees this device (without issues).
Yes, it recognizes the 1824C - see my attachment for all the choices for output. I have "SPDIF OUT" selected, and can hear the Windows tones on the audio test.

Open Device Manager by right clicking on the My PC or This PC icon on the desktop and choose Manage. Examine the Device Manager tree and look for anything with a yellow exclamation mark under Sound, Video and Game Controllers.
No exclamation marks or any indication that anything is wrong

If the 1824C is there but has any exclamation marks - your driver is suspect. If the 1824C is not there at all - you have much bigger driver issues.

Let us know how it goes.

Attachments
image_2023-04-19_194617081.png
These are my choices under "Configure Audio Device." None of the Studio ones work. The 1824C used to show up here and configure automatically, but doesn't appear here anymore.
image_2023-04-19_194143753.png
These are all the choices I see in Windows Device Manager for sound output for the 1824C
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by Vocalpoint on Thu Apr 20, 2023 6:09 am
gregbrown24 wroteVocalpoint, thanks for the reply. I tried everything you suggested, and so far no resolution to the problem.


Greg

Call me crazy - but I do see several "outs" pairs listed there for the 1824c.

Then again this is also not the Device Manager I was referencing - your cap looks like the "new" Windows Settings->Sound area in Win 11 instead of good ole fashioned Device Man like this:

2023-04-20_06-04-08.png


Right click the Win 11 Start menu (the Windows Flag) and choose Device Manager:

2023-04-20_06-13-21.png


Post up a screencap of the old school Device Manager tree and show me what you see there.

Cheers

VP

DAW: Studio One Pro 6.5.1.96553 | Host OS: Windows 10 Pro 22H2 | Motherboard: ASUS PRIME z790-A | CPU: Intel(R) Core(TM) i5-13600K | RAM: Corsair Vengeance LPX 64GB | Graphics: Intel UHD 770 (HDMI) | Audio Interface: RME UCX II (v1.246) | OS Drive : Samsung 990 PRO (1TB) | Media Drive: Samsung 970 EVO Plus (500GB) | Libraries: Samsung 970 EVO+ (2TB) | Samples : Seagate FireCuda (2TB) | Monitoring: Presonus Monitor Station v2 + Presonus Eris 5 | MIDI Control: Native Instruments Komplete S61 & Presonus ATOM
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by jebbyslonar on Thu Apr 20, 2023 7:26 am
You tried deleting your old device? Either in Windows Devices (win-x) or Using "Device Cleanup" by Uwe Seiber (admin). You can uninstall or delete any old instances of your interface and then plug it in again.

I have 2 of these interfaces and though it is not explicitly stated how to get the desired 1810 in S1 when the 1824 occasionally gets selected after a crash or something, if I click device control panel (audio devce > control panel) which brings up UC, then if I switch over to the other interface (basically by clicking the setting gear on top, and selecting the other interface) there in the settings in UC, when I come back to S1 it corrects to show the 1810 which can receive the 1824's ADAT out but has no ADAT out of its own so is always the interface desired as the engine in S1.

when you uninstall a device or delete it in DC by Uwe Seiber, it may change your audio settings in windows sound settings. You may also have to redo your settings for the interface in other programs like OBS. Or not. Things are changing all the time with Windows and OBS sometimes it just finds the right path now.

Aorus Elite X570
12 USB, 1000/1000 (Mbps)
AMD Ryzen 9 3900XT
12/24, 48
WIndows 11 Pro
Studio One Artist 6.1
Presonus Studio interfaces:
1810C (8 ins, S1 engine)
1824C (8 ADAT to 1810C)
Look up what I'm doing today on my Bitchute channel "Wind Whispering Through The Trees"
Not always SFW not always NSFW Usually music though
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by williampirkle on Tue May 30, 2023 8:13 am
I am having a similar issue in Win11 with my 1824c. The Universal Control does not see any Presonus adapter on my Win11 machine, though I can see that it is connected via the USB manager and shows up in the audio devices list (control panel). Without Universal Control, I can't disable the mixer app, which is needed for my setup that uses most of the I/O has hardware-plugin send/returns - without that, I only get massive feedback as the device defaults to connecting all ins to all outs on startup.

At this point I am dead in the water. Universal Control only says "No Devices Available" - any ideas?

WP
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by PreAl on Tue May 30, 2023 10:17 am
I would uninstall universal control and uninstall the device in device manager, then reboot/reinstall with the latest universal control, make sure you select the correct driver and perhaps reboot for good measure.

If you are running anything like ASIO4ALL make sure you.fully uninstall that.

Also try other USB ports and cables (unlikely that though).

Intel i9 9900K (Gigabyte Z390 DESIGNARE motherboard), 32GB RAM, EVGA Geforce 1070 (Nvidia drivers).
Dell Inspiron 7591 (2 in 1) 16Gb.
Studio One Pro 6.x, Windows 11 Pro 64 bit, also running it on Mac OS Catalina via dual boot (experimental).
Presonus Quantum 2626, Presonus Studio 26c, Focusrite Saffire Pro 40, Faderport Classic (1.45), Atom SQ, Atom Pad, Maschine Studio, Octapad SPD-30, Roland A300, a number of hardware synths.
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by Assaf SagiGafni on Thu Jan 11, 2024 11:30 am
Hi,
Same issue, Studio One 6 (The latest version) does not recognize my Studio 1824c,
it use to see it, not any more.

On windows device manager it all looks fine: "This device is working properly."
Any suggestions?
TNX
User avatar
by PreAl on Thu Jan 11, 2024 11:44 am
Assaf SagiGafni wroteHi,
Same issue, Studio One 6 (The latest version) does not recognize my Studio 1824c,
it use to see it, not any more.

On windows device manager it all looks fine: "This device is working properly."
Any suggestions?
TNX


You tried all the suggestions on this thread?

Intel i9 9900K (Gigabyte Z390 DESIGNARE motherboard), 32GB RAM, EVGA Geforce 1070 (Nvidia drivers).
Dell Inspiron 7591 (2 in 1) 16Gb.
Studio One Pro 6.x, Windows 11 Pro 64 bit, also running it on Mac OS Catalina via dual boot (experimental).
Presonus Quantum 2626, Presonus Studio 26c, Focusrite Saffire Pro 40, Faderport Classic (1.45), Atom SQ, Atom Pad, Maschine Studio, Octapad SPD-30, Roland A300, a number of hardware synths.
User avatar
by ronnieballow on Sat Mar 23, 2024 8:26 pm
I am having the same issue. I just installed the software on a different lap top running Windows 10, and went through all the troubleshooting steps. The computer recognizes 1824c but Presonus does not.
User avatar
by PreAl on Sun Mar 24, 2024 4:00 am
You tried all the suggestions on this thread?

Intel i9 9900K (Gigabyte Z390 DESIGNARE motherboard), 32GB RAM, EVGA Geforce 1070 (Nvidia drivers).
Dell Inspiron 7591 (2 in 1) 16Gb.
Studio One Pro 6.x, Windows 11 Pro 64 bit, also running it on Mac OS Catalina via dual boot (experimental).
Presonus Quantum 2626, Presonus Studio 26c, Focusrite Saffire Pro 40, Faderport Classic (1.45), Atom SQ, Atom Pad, Maschine Studio, Octapad SPD-30, Roland A300, a number of hardware synths.

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