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The server gives me another error (I live in France)
"Transaction failed because of payment processing failure.: 430025 - This transaction has been declined. Please check card details and try again, or contact your bank for assistance" I submitted a ticket, I'm waiting the answer  |
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The problem is solved !
1) I deleted my credit card 2) I entered the card info 3) I DON'T SAVE THE CARD (that's what allowed the purchase!) 4) I finalized my purchase! everything is ok now  |
patricemazmanian wroteThe problem is solved ! This doesnt work for me personally - I deleted my initial card back on Friday as it had expired, so I am entering it from scratch each time before it fails to complete. Still nothing helpful from customer support tickets sadly. ----- As an update, I managed to pay via paypal (accountant will love that lol) |
patricemazmanian wroteThe problem is solved ! This didn't work for me either. I guess my money is no good for Presonus. 
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AMD RYZEN 7 3700X ASUS Prime X570-P ATX Motherboard NVIDIA GeForce GT1030 16 GB RAM Windows 10 Pro Presonus Studio One Professional 5.5.0 Presonus Audiobox 96 Audio Interface MOTU microlite USB MIDI Interface M-Audio BX8 monitors https://soundcloud.com/rayphelps-1 |
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It work for me thanks
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jordanphelps wroteThis didn't work for me either. I guess my money is no good for Presonus. I had a similar issue, and going into incognito mode on chrome seemed to help. Perhaps something gets caught in the browser cache? |
garyshepherd wroteI have raised a ticket with the Support about an issue I have had with the upgrade website. I will report back if they manage to resolve it - but clearly there has been a problem and a lack of clarity for others too. They did resolve my issue yesterday so fair enough to Presonus. It may take a few days but generally they will try to help.
Please note that I may express opinions that are different from yours but I do not intend to cause offence.
____________ iMac 27" 3.3 GHz Intel Core i5, 32 GB Ram, Monterey 12.7.4, 64 bit, Studio One 6.6 Professional Minus (always the latest) , Reason 11, Melodyne 5 Studio, Digital Performer 11.3, Korg Legacy Wavestation and M1, Arturia minimoog V, Helix Native 3.71, Bias FX 2 Elite, Superior Drummer 3, EZkeys, EZbass, Nektar Panorama T4, Motu M4, Faderport 2018, Gibson Les Paul Standard, James Tyler Variax JTV-59 and other gear. |
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Presonus haven't even responded to my ticket yet.
I was purchasing the upgrade on Sept 30 using my card, but the page crashed while it was going through. I didn't receive a confirmation so I assumed it didn't go through. I tried again using PayPal and that worked. Only to check my email a little while later to see BOTH purchases went through. I've asked them(Sept 30) to please refund one of them because the page crashed, but I have still not heard a peep from them... |
orbitoverluna wrotePresonus haven't even responded to my ticket yet. Raising a support ticket helps with screenshots of the relevant transactions. Maybe put in a claim from your credit card company or PayPal (might be the better one as they act immediately). Make the claim and they should just respond to PayPal by giving a refund. They take a few days but you will be okay.
Please note that I may express opinions that are different from yours but I do not intend to cause offence.
____________ iMac 27" 3.3 GHz Intel Core i5, 32 GB Ram, Monterey 12.7.4, 64 bit, Studio One 6.6 Professional Minus (always the latest) , Reason 11, Melodyne 5 Studio, Digital Performer 11.3, Korg Legacy Wavestation and M1, Arturia minimoog V, Helix Native 3.71, Bias FX 2 Elite, Superior Drummer 3, EZkeys, EZbass, Nektar Panorama T4, Motu M4, Faderport 2018, Gibson Les Paul Standard, James Tyler Variax JTV-59 and other gear. |
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I found a simple solution ... you can buy the upgrade from other places. I bought it from Thomann. All went very smoothly. £130.
Crazy that I couldnt buy direct from Presonus though!! |
garyshepherd wroteorbitoverluna wrotePresonus haven't even responded to my ticket yet. Thanks for the info! And I'm really sorry, I think I may have "reported" your post. I'm new to this forum and I clicked the yellow arrow button which honestly looks like a reply button. So sorry I did make a claim with PayPal yesterday and they said they've reached out to Presonus but haven't heard back yet |
charlesmcclea wroteI found a simple solution ... you can buy the upgrade from other places. I bought it from Thomann. All went very smoothly. £130. This is the route I went. Audio Deluxe has a pretty nice deal right now.
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AMD RYZEN 7 3700X ASUS Prime X570-P ATX Motherboard NVIDIA GeForce GT1030 16 GB RAM Windows 10 Pro Presonus Studio One Professional 5.5.0 Presonus Audiobox 96 Audio Interface MOTU microlite USB MIDI Interface M-Audio BX8 monitors https://soundcloud.com/rayphelps-1 |
charlesmcclea wroteMy issue is that I when I click on 'complete order' nothing happens. Trying to upgrade from Studio One 5 Professional. Me to, in the end used the PayPal button which worked. |
orbitoverluna wrote Presumably you did not complete the report and post this to Presonus? If you pressed the button and then backtracked, then hopefully it will not cause me any issues.
Please note that I may express opinions that are different from yours but I do not intend to cause offence.
____________ iMac 27" 3.3 GHz Intel Core i5, 32 GB Ram, Monterey 12.7.4, 64 bit, Studio One 6.6 Professional Minus (always the latest) , Reason 11, Melodyne 5 Studio, Digital Performer 11.3, Korg Legacy Wavestation and M1, Arturia minimoog V, Helix Native 3.71, Bias FX 2 Elite, Superior Drummer 3, EZkeys, EZbass, Nektar Panorama T4, Motu M4, Faderport 2018, Gibson Les Paul Standard, James Tyler Variax JTV-59 and other gear. |
garyshepherd wroteorbitoverluna wrote gary - If the forum police arrest you, I'll be a character witness for the defense  |
BobF wrotegaryshepherd wroteorbitoverluna wrote Going to lay low for a while ! Need some time to work out the Lyric track.......
Please note that I may express opinions that are different from yours but I do not intend to cause offence.
____________ iMac 27" 3.3 GHz Intel Core i5, 32 GB Ram, Monterey 12.7.4, 64 bit, Studio One 6.6 Professional Minus (always the latest) , Reason 11, Melodyne 5 Studio, Digital Performer 11.3, Korg Legacy Wavestation and M1, Arturia minimoog V, Helix Native 3.71, Bias FX 2 Elite, Superior Drummer 3, EZkeys, EZbass, Nektar Panorama T4, Motu M4, Faderport 2018, Gibson Les Paul Standard, James Tyler Variax JTV-59 and other gear. |
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Could I see your license and registration, going a little fast there...
Yea I think whatever payment you did last would be the way to go. They can pull their money back easier than we can do it hopefully. I removed report.
Forum Moderator.
Please add your specs to your SIGNATURE. Search the STUDIO ONE 6 ONLINE MANUAL. Access your MY.PRESONUS account. OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET. Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce. Studio OnePro6 Melodyne Studio Win10 Ryzen 5 3600 - Motu M2 Ventura Mac Mini M2 - Zen Go TB |
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I think personus don't care about us. I loose to much time to try buying version 6 so I stopped my subscription to Sphere.
Good luck Personus. |
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Hello goodbye then?
 But it is kinda strange what you're saying, because with a Sphere subscription you don't have to buy S1 V6. The upgrade is included in the subscription  |
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Same problem from Australia . Tried ordering from my presonus account. Pay with paypal. Click purchase button. No result.
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