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SOLVED-Help! My Studio One Professional has suddenly turned into Studio One Artist - Why?
Posted: Wed Oct 21, 2020 3:26 pm
by TheTwangmeister
I've been using Studio One 5 Pro since Sphere came out as a Sphere member. Suddenly today I open Studio One 5 and I have been downgraded to Artist. What has happened and how do I rectify this issue.
Re: Help! My Studio One Professional has suddenly turned into Studio One Artist - Why?
Posted: Wed Oct 21, 2020 3:56 pm
by TheTwangmeister
Ok. So what do I do to tell Studio One that I have Professional?
When I click the Help menu and chose About Studio One. A box appears. At the top it says Studio One Artist. Halfway down the box it says Presonus Sphere has been activated on this computer.
I'm confused. It knows I have Sphere so why am I on Artist. What do I do?
Where do I click to reactivate Professional?
Re: Help! My Studio One Professional has suddenly turned into Studio One Artist - Why?
Posted: Wed Oct 21, 2020 4:16 pm
by mikemanthei
Did you by any chance change your password? It might be as simple as logging back in from Studio One program
Re: Help! My Studio One Professional has suddenly turned into Studio One Artist - Why?
Posted: Wed Oct 21, 2020 6:39 pm
by Tacman7
On the Studio One menu...
Try activations.
See if it changes when you activate with Presonus Sphere
Curious what it does when you do that.
You can open a ticket for general principles if it doesn't snap out of it.
Just click on Support Ticket in my signature:
Re: Help! My Studio One Professional has suddenly turned into Studio One Artist - Why?
Posted: Thu Oct 22, 2020 4:31 am
by TheTwangmeister
Cheers. Yes
Studio One - Studio One Activation - Activate with Presonus Sphere. That solved the problem.
Still don't know why it happened in the first place.
Re: SOLVED-Help! My Studio One Professional has suddenly turned into Studio One Artist - Why?
Posted: Mon Apr 19, 2021 2:01 am
by quadjojo
Same Problem here!
But I can't activate Presonus Sphere because of too many activations.
I also cannot reset activations on the Page, there is no Button to see the current Activations.
Any Idea beside Presonus Support?
Thanks
Toby
Re: SOLVED-Help! My Studio One Professional has suddenly turned into Studio One Artist - Why?
Posted: Mon Apr 19, 2021 3:09 am
by SwitchBack
Activations for non-Sphere licenses are managed from your PreSonus account. For a Sphere subscription it’s probably the same.
Re: SOLVED-Help! My Studio One Professional has suddenly turned into Studio One Artist - Why?
Posted: Mon Apr 19, 2021 3:48 am
by quadjojo
Hm, I can manage the activations for my older licenses, but can't find the same for sphere.
I will contact support...
Re: SOLVED-Help! My Studio One Professional has suddenly turned into Studio One Artist - Why?
Posted: Mon Apr 19, 2021 3:59 am
by SwitchBack
I wonder... Sphere isn’t just Studio One so you may have to look for ‘Sphere’ rather than for Studio One in your account. Also, when contact is lost to the Sphere mother ship for some time then Studio One may revert to the product licenses in your account, including the number of activations you’re using.