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I've been using Studio One 5 Pro since Sphere came out as a Sphere member. Suddenly today I open Studio One 5 and I have been downgraded to Artist. What has happened and how do I rectify this issue.

Presonus Sphere
Studio One 5 Pro

Windows 10 Pro 64, Intel Quad Core i7 6700k, 16GB Ram
Apollo Firewire, Focusrite OctoPre
UAD octo dsp (Apollo quad and PCIe quad)
Faderport 16
Softube Console 1
Behringer BCR2000 (for plugin control)
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by TheTwangmeister on Wed Oct 21, 2020 3:56 pm
Ok. So what do I do to tell Studio One that I have Professional?
When I click the Help menu and chose About Studio One. A box appears. At the top it says Studio One Artist. Halfway down the box it says Presonus Sphere has been activated on this computer.
I'm confused. It knows I have Sphere so why am I on Artist. What do I do?
Where do I click to reactivate Professional?

Presonus Sphere
Studio One 5 Pro

Windows 10 Pro 64, Intel Quad Core i7 6700k, 16GB Ram
Apollo Firewire, Focusrite OctoPre
UAD octo dsp (Apollo quad and PCIe quad)
Faderport 16
Softube Console 1
Behringer BCR2000 (for plugin control)
User avatar
by mikemanthei on Wed Oct 21, 2020 4:16 pm
Did you by any chance change your password? It might be as simple as logging back in from Studio One program

Studio One v2, 3, and 4 Professional
Presonus 1818VSL / Focusrite 18i20 / StudioLive 32S
24-core Ryzen 9. 32 GB RAM
Tascam US-2400
Faderport 8
StudioLive 32S
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by Tacman7 on Wed Oct 21, 2020 6:39 pm
On the Studio One menu...
Try activations.
See if it changes when you activate with Presonus Sphere

Curious what it does when you do that.

You can open a ticket for general principles if it doesn't snap out of it.
Just click on Support Ticket in my signature:

Forum Moderator.
Please add your specs to your SIGNATURE.
Search the STUDIO ONE 5 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Studio OnePro5.1 64bit Melodyne Studio
Studio Computer - Nectar Impact LX25+
Win10 i7 7700k 16gb ram 1TB SSD AsusH270M-PLUS interface:StudioKonnekt 48
Kitchen Computer
Win10 Ryzen 5 3600 - Radeon RX 590 - 16GB DDR4 3000MHz - 512GB SSD interface: Motu M2
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by TheTwangmeister on Thu Oct 22, 2020 4:31 am
Cheers. Yes
Studio One - Studio One Activation - Activate with Presonus Sphere. That solved the problem.

Still don't know why it happened in the first place.

Presonus Sphere
Studio One 5 Pro

Windows 10 Pro 64, Intel Quad Core i7 6700k, 16GB Ram
Apollo Firewire, Focusrite OctoPre
UAD octo dsp (Apollo quad and PCIe quad)
Faderport 16
Softube Console 1
Behringer BCR2000 (for plugin control)

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