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Been trying to login to my Presonus account on my MacBook Pro, to download and install Studio One 4 upgrade, as this is where my Studio One software is installed. When I enter my username/password it just freezes and will not login
I can log on to Presonus Account from my laptop with Windows OS. I was going to try to download on this computer and try to transfer to the Mac, but it appears as if it detects the OS and only offers the download for PC
Thanks for any help with this issue

Studio Live 24.4.2
Mackie DL32R
Windows 11 Rack mount PC
Studio One v. 6.1
Notion 6
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by matthewgorman on Wed Nov 28, 2018 11:41 am
As far as the login, what browser are you using on the mac so it can be reported.

As far as the download, there is a link below the product download for other operating systems, so the mac dl would be there.

FWIW, I think the primary download option you get is based on your registration information, not the OS you are using for download.

Matt

Lenovo ThinkServer TS140 Win 10 64bit, 8GB RAM, Intel Xeon
Lenovo Thinkpad E520, Windows 7 64bit, 8 GB RAM, Intel i5 Processor

S1Pro V5
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by capnkurf on Wed Nov 28, 2018 2:31 pm
Hi Matt. I using the Safari browser on the MacBook Pro. I am going to have to check to see if everything is updated on the Mac
I use the Mac book exclusively for Studio One and have never had a problem logging in to Presonus
Thanks for your help.

Studio Live 24.4.2
Mackie DL32R
Windows 11 Rack mount PC
Studio One v. 6.1
Notion 6
User avatar
by matthewgorman on Wed Nov 28, 2018 7:41 pm
Keep me posted. For the hell of it, maybe try a different browser on the mac.

Matt

Lenovo ThinkServer TS140 Win 10 64bit, 8GB RAM, Intel Xeon
Lenovo Thinkpad E520, Windows 7 64bit, 8 GB RAM, Intel i5 Processor

S1Pro V5
User avatar
by Skip Jones on Wed Nov 28, 2018 7:51 pm
FWIW I'm OK on Mac and Chrome.

Do you log on with something other than yourusername/password like Facebook, etc.?

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear
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by capnkurf on Thu Nov 29, 2018 12:51 am
Hi Matt. No problem with Google chrome. Got right into my account and downloading SO4. Thanks again for your help.

Studio Live 24.4.2
Mackie DL32R
Windows 11 Rack mount PC
Studio One v. 6.1
Notion 6
User avatar
by capnkurf on Thu Nov 29, 2018 1:19 am
Thanks Skip.... Google chrome did the trick

Studio Live 24.4.2
Mackie DL32R
Windows 11 Rack mount PC
Studio One v. 6.1
Notion 6
User avatar
by Skip Jones on Thu Nov 29, 2018 10:01 am
:thumbup:

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear
User avatar
by matthewgorman on Thu Nov 29, 2018 1:16 pm
:+1

Matt

Lenovo ThinkServer TS140 Win 10 64bit, 8GB RAM, Intel Xeon
Lenovo Thinkpad E520, Windows 7 64bit, 8 GB RAM, Intel i5 Processor

S1Pro V5
User avatar
by martinkuchar on Thu Mar 09, 2023 9:25 pm
Hey everyone, I can log in to my.presonus on my iPhone where I created the account. But on my Mac Pro Mavericks 10.9.5 the presonus site will open but when I go to login to my account only gray screen. Please help ☹️
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by AAV on Sat Mar 11, 2023 10:48 am
martinkuchar wroteHey everyone, I can log in to my.presonus on my iPhone where I created the account. But on my Mac Pro Mavericks 10.9.5 the presonus site will open but when I go to login to my account only gray screen. Please help ☹️

Mavericks is coming up to 10 years old. Should be able to upgrade to High Sierra? (In any case), if you're using Safari as your browser, I would definitely try something like Chrome. Or as a minimum manually upgrade your Safari if you're locked into 10.9.5 for some reason.

Studio One 6.5.2 Pro, Audient ID4 mark II,
Gigabyte Designair Z390, 32GB DDR4 3200, Intel i9-9900K 4.8 GHZ, 2 TB & 1 TB SSD, 3 x 1TB 7200 rpm HDD, Windows 11 Pro 64 22H2
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by martinkuchar on Thu Mar 23, 2023 12:16 pm
Thanks for answering
User avatar
by AAV on Thu Mar 23, 2023 2:12 pm
Were you able to get logged in?

Studio One 6.5.2 Pro, Audient ID4 mark II,
Gigabyte Designair Z390, 32GB DDR4 3200, Intel i9-9900K 4.8 GHZ, 2 TB & 1 TB SSD, 3 x 1TB 7200 rpm HDD, Windows 11 Pro 64 22H2

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