Been trying to login to my Presonus account on my MacBook Pro, to download and install Studio One 4 upgrade, as this is where my Studio One software is installed. When I enter my username/password it just freezes and will not login
I can log on to Presonus Account from my laptop with Windows OS. I was going to try to download on this computer and try to transfer to the Mac, but it appears as if it detects the OS and only offers the download for PC Thanks for any help with this issue |
As far as the login, what browser are you using on the mac so it can be reported.
As far as the download, there is a link below the product download for other operating systems, so the mac dl would be there. FWIW, I think the primary download option you get is based on your registration information, not the OS you are using for download. |
Hi Matt. I using the Safari browser on the MacBook Pro. I am going to have to check to see if everything is updated on the Mac
I use the Mac book exclusively for Studio One and have never had a problem logging in to Presonus Thanks for your help. |
FWIW I'm OK on Mac and Chrome.
Do you log on with something other than yourusername/password like Facebook, etc.?
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Please add your specs to your SIGNATURE. Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account. OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET. Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce. Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear |
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Please add your specs to your SIGNATURE. Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account. OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET. Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce. Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear |
martinkuchar wroteHey everyone, I can log in to my.presonus on my iPhone where I created the account. But on my Mac Pro Mavericks 10.9.5 the presonus site will open but when I go to login to my account only gray screen. Please help ☹️ Mavericks is coming up to 10 years old. Should be able to upgrade to High Sierra? (In any case), if you're using Safari as your browser, I would definitely try something like Chrome. Or as a minimum manually upgrade your Safari if you're locked into 10.9.5 for some reason. |
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