Hello,
I would like to know why I cant to download by account and by website Presonus the follow items: - Studio One Instruments Vol. 2 - Prime Selection Loops and Sounds (the files start the dowloand and after a few minutes it appears with that message: FAILED ! and also I've tried by website account and the files comes with the wrong size and it cant install) I've done my register on website, I've bought my new midi keyboard MasterKey 49 (http://www.ebay.com.au/itm/121890432839 ... EBIDX%3AIT) which comes with Studio One Artist 2.6 DVD Vol.1 My details on website are: Studio One 3 Artist OEM v3.3.0 build 39252 Vendor: Nektartech Can you help about that? Thanks a lot. |
What operating system are you on?
It seems that the files you want are available in your onsite account but you are having problems downloading them to your computer. That is most likely an issue on your end. Can you try a different browser? Make sure nothing else is running in the background before you start the download. Do you have enough disk space? Just check for the obvious. This may not be a Presonus issue. Thanks. |
This problem has been occurring randomly for years. There are threads on the old forum about this problem and you are not alone.
It happened to me too when I first bought Studio One. I tried on several different networks from several different PC's and laptops using WiFi, DSL, T1. It would always stop in the exact same spot and give an error. I gave up on trying to get them and ordered a hard copy when I upgraded from Artist to Pro. Of course, as luck would have it, I accidentally threw out the discs while cleaning up one time. But I still have a pretty looking box. Just keep trying. Eventually you'll get them but it may take a very long time. |
I get this problem too...
I have been totally unable to download anything bigger than 50 megs from my user account within S1 and directly from the Presonus site. I purchased the chocolate audio collection on Friday and the downloads stop consistently. I tried a download manager and end up with corrupt files. I sent a message to Presonus to get help and am stil awaiting their response. I tried to download from a friend's computer and the same thing happens. I own S1 v3 and tried to download some of the core presence XT packs I had discarded a while back and they won't download either... I really hope Presonus can getback to me quickly on this. |
Not sure if youre trying to download from within Studio One, but I always have better luck just downloading direct from the web page.
If that's not happening, you can D/L direct from another user too. ...you'll be limited in speed to what their upload speed is, but it can help rule out Presonus' site. I'll share some space on my server tomorrow if you want to try that. ...but like everyone else, I have massive D/L Bandwidth, but crummy upload speed. Send me a PM if you want to try. |
Computer crashed, re-installing Presonus 5 on new computer.
Now i get to go through the "Always a nightmare" of downloading the dozens of products i have purchased from the product installation link. I wonder with i will get them in place. There are 2 or 3 things that make this excellent software seem cheap. This is one of them. Being a programmer, i can honestly say that fixing this known issue would be a cost-effective way to take the software up a notch. If a download fails it should pick up where it left off when a network connection is available. It should be a click and forget. |
I know this is an old problem, and I had the same issue happen to me for the Prime Loop Selection. The download seemed to just stop at a random point and fail. However, when I enabled my VPN and restarted the download, it completed without issue and quickly.
Not sure if this worked for anyone else, but it is definitely worth a shot. Cheers |
Same thing still Oct 2023
I have prime and instruments vol 1 or 2 and many other sunsets say not owned yet Studio One 5 pro loads them all. This is in a Mac. Days lost...days and days... I bought Logic Audio and might even switch. They need to get this fixed. Absolutely a frustrating experience. The program should say why these won't load and give you a way to resolve it. I was even willing to buy Instruments vol 1 and 2 but I couldn't. These are typically included. I've removed them from my soundsets. Downloaded again. Nothing works with Studio One prime 6. Also when I uninstall Studio One 6 and try to get just the Studio One 6 pro. It comes up as Studio One prime. Loosing it. |
Welcome to the Forum!
I've never had a problem getting the sound sets myself. If you have version 5 then you already have them, they don't change, just file copy them to the new location. It should show where they're stored in Options/Locations. Good to put your specs in your signature, click below in my signature.
Forum Moderator.
Please add your specs to your SIGNATURE. Search the STUDIO ONE 6 ONLINE MANUAL. Access your MY.PRESONUS account. OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET. Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce. Studio OnePro6 Melodyne Studio Win10 Ryzen 5 3600 - Motu M2 Ventura Mac Mini M2 - Zen Go TB |
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