Hi PreAi,

I have not been using Studio One much tbh recently, and did not originally post a ticket to Presonus Support.

I have just sent a support request to Presonus, and with the video showing what is happening on my system. I will report back when I have some news etc.

Best,
Scott

I suggest everybody experiencing this issue creates a ticket, that will probably fix it quicker.

Same issue here =( Playback is constantly lagging.. Audio is fine but gui slows down hangs for a sec constantly.

- MacOs Mojave latest
- S1 artists 4.5 latest with plugin support
- 2019 macbook pro 13" i5 8gb

I'm still in touch with support and waiting on a response to my latest discovery of the problem I'm having.

This is what I have found...

So both my iMac Pro and my macMini have the same problem when a 2nd monitor (in my case a Apple Thunderbolt Display is used as a second monitor)

I tested a clean install of Mojave on my other Mac mini quad core I7 computer, and ran a two monitor setup using the Thunderbolt Display as a second monitor. Results:

Same issue, severe lag with graphics with open plugin windows, using Studio One Pro 4.5.4

BUT...

After doing extensive testing with various Studio One Pro versions on both computer systems I have discovered that the problem started when Studio One Pro v4.5 was released. ALSO prior to v4.5 versions 4.1.1 and 4.1.4 do not have any of the same issues.

So the problem started when version 4.5 Studio One pro was released and every other version since V4.5, and this is evident on two separate computer systems running the Mojave operating system (same version of Mojave on both computer systems.

Can anyone verify if they are also having the same issue with using two monitors (it would be even better if the 2nd monitor was a thunderbolt monitor).

Again no problems until Studio One Pro 4.5 was released, prior versions don't have the issue etc.
Also the severe lag of plugin windows does not happen if only using a single monitor (display).

See my uploaded vid earlier in this thread to explain what issues I am having when I say 'severe lag with open plugin windows')

Update
My support ticket has now been closed, and the details has been passed onto QA. So there might be a fix or there might not be a fix in future releases.

Best
Scott

Just tested it on my macOS Installation. I get the same 'remote desktop' feeling when moving plugin Windows. Even resizing the mixer heights is laggy

Related:
https://www.facebook.com/groups/presonu ... nt_mention

Here is a direct comparison of the Studio One Graphic Performance between macOS Mojave and a Parallels VM running Windows 10,
This is just a test to show it right beside each other and reveal that this laggy behavior is not hardware related since Studio One performs better in the VM than native macOS !



We tried that on multiple Mac's (iMac, MBP, ancient Mac Pro) and Hackintoshe's (Nvidia, AMD), they all have the same poor performance compared to Windows.
Most Mac users seams not even to be aware of this issue since they do not have a direct comparison.

Here another prove form someone else :
https://sendvid.com/4sztvdws

ansolas wroteHere is a direct comparison of the Studio One Graphic Performance between macOS Mojave and a Parallels VM running Windows 10,
This is just a test to show it right beside each other and reveal that this laggy behavior is not hardware related since Studio One performs better in the VM than native macOS !

phpBB [video]

We tried that on multiple Mac's (iMac, MBP, ancient Mac Pro) and Hackintoshe's (Nvidia, AMD), they all have the same poor performance compared to Windows.
Most Mac users seams not even to be aware of this issue since they do not have a direct comparison.

That's pretty good. Try emailing support with this video I suggest.

PreAl wroteThat's pretty good. Try emailing support with this video I suggest.

I opened a ticket, Request #565395

However my current experience with the support of presonus is that they first refuse to accept that there is an issue and only after delivering exact evidence they just confirm and say , ok that's a bug, we have no clue when or if it get fixed and that it was forwarded to QA

Same on Facebook, sometimes it feels that people are blind and it escalates into fanboyism.
Instead of gathering information people try to find the issue at a totally wrong place.

Sidenote, not macOS related but nice to know.
Under Windows there are also multiple Graphic bug's (I have posted 2 both confirmed)
eg this:
https://www.youtube.com/watch?v=ZqLLHXb ... e=youtu.be
https://www.youtube.com/watch?v=8upcTpj ... e=youtu.be

ansolas wrote

PreAl wroteThat's pretty good. Try emailing support with this video I suggest.

I opened a ticket, Request #565395

However my current experience with the support of presonus is that they first refuse to accept that there is an issue and only after delivering exact evidence they just confirm and say , ok that's a bug, we have no clue when or if it get fixed and that it was forwarded to QA

Same on Facebook, sometimes it feels that people are blind and it escalates into fanboyism.
Instead of gathering information people try to find the issue at a totally wrong place.

Yeah not big fan on Facebook forums. I was a member of about 4. I noticed some bloke posted twice about some minor issue on one FB forum, and posted the same issue on all the other forums, and here. When I let this be known on the first FB forum I was told this was the admins mate and I got a warning... So I decided to just stop FB altogether. Can't be bothered.

ansolas wrotemy current experience with the support of presonus is that they first refuse to accept that there is an issue and only after delivering exact evidence they just confirm and say , ok that's a bug, we have no clue when or if it get fixed and that it was forwarded to QA

Somewhat agreed, I think many software companies (not just a Presonus thing by any means) get overwhelmed with tickets and internal projects and this frustration shows in their correspondence. Which to an end user is confusing, because I don't see their daily to-do list nor does it really matter to me. I would just like to report an issue, be thanked for bothering to figure out the issue, and have it be acknowledged in a way that they'll actually keep track of and eventually be able to fix.

PreAl wroteSo I decided to just stop FB altogether. Can't be bothered.

I think that is a great idea !

robertgray3 wrotech to an end user is confusing, because I don't see their daily to-do list nor does it really matter to me. I would just like to report an issue, be thanked for bothering to figure out the issue, and have it be acknowledged in a way that they'll actually keep track of and eventually be able to fix.

totally agree. And I totally agree that the support get tired to explain basic things. Hopefully our endurance and competence speaks for it self

left all presonus groups on fb now

ansolas wroteHere is a direct comparison of the Studio One Graphic Performance between macOS Mojave and a Parallels VM running Windows 10,
This is just a test to show it right beside each other and reveal that this laggy behavior is not hardware related since Studio One performs better in the VM than native macOS !

phpBB [video]

We tried that on multiple Mac's (iMac, MBP, ancient Mac Pro) and Hackintoshe's (Nvidia, AMD), they all have the same poor performance compared to Windows.
Most Mac users seams not even to be aware of this issue since they do not have a direct comparison.

They both look pretty similar to me. Which is which? I am working between an iMac and Windows all the time and to be honest not really noticed any major differences in graphic performance at all. You may be getting lost in minutiae here instead of making music.

Jemusic wrote

ansolas wroteHere is a direct comparison of the Studio One Graphic Performance between macOS Mojave and a Parallels VM running Windows 10,
This is just a test to show it right beside each other and reveal that this laggy behavior is not hardware related since Studio One performs better in the VM than native macOS !

phpBB [video]

We tried that on multiple Mac's (iMac, MBP, ancient Mac Pro) and Hackintoshe's (Nvidia, AMD), they all have the same poor performance compared to Windows.
Most Mac users seams not even to be aware of this issue since they do not have a direct comparison.

They both look pretty similar to me. Which is which? I am working between an iMac and Windows all the time and to be honest not really noticed any major differences in graphic performance at all. You may be getting lost in minutiae here instead of making music.

Right side is Windows 10 running in a Paallels VM. on teh left is Studio one running native under macOS Mojave.
you don't see the difference ?
Than be happy and just make music and ...

minutiae ?!