Requests or concerns about the forum itself.
Technical Support requests should be logged directly at http://support.presonus.com
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Every time I try to access my PreSonus account via the website, it takes me to a blank screen. And, it doesn't matter what browser I'm in at the time. The only fix I know of is to uninstall the browser, then reinstall it.

Does anyone know what might be causing this issue?
User avatar
by Trucky on Wed Sep 23, 2020 8:02 am
Have you tried clearing browser cache or cookies?

Here's a browser extension that I use:
https://www.hotcleaner.com/

Please add your specs to your SIGNATURE.
Download the STUDIO ONE 5 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 Pro 64-bit (20H2), Studio One 5.1.1 Pro | Notion 6.8 | Universal Control v3.4.0.61835
Dell Inspiron 17 5770 (Intel Core i7-8550U 1.8 GHz, 4GB AMD Radeon 530 Graphics, 16GB RAM, Samsung 860 EVO 2TB SSD
StudioLive Series III 32 v2.4.17466

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