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SOLVED - My Presonus account login problems

Posted: Fri Jul 19, 2019 3:49 am
by musicchamber
I hope someone can help!
I have had a Presonus account for years and have logged into to it countless times without issue.

When I set up my Presonus account all those years ago Presonus asked for (1) a Username and (2) a Password.

When tried to login to my account today, the login details for what Presonus are asking has changed form 'Username' to 'email'. This change won't let me login into my existing account because I don't have an email linked to my Username, also I am unable to contact support to open a ticket because you need to be logged in to your account to do that.

Can someone please help from Presonus to correct this issue.

Thank you,
Scott

SOLVED - Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 6:44 am
by Bbd
I sent you a PM.

SOLVED - Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 7:44 am
by Trucky
Scott-

Even though the prompt asks for an email address, did you try logging in with your username?

I'm still able to log in with my username.

Bbd submitted your issue to the Forum Admins to get this working for you.

SOLVED - Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 7:49 am
by musicchamber
Hi Trucky, yes I tried that. I normally login ok and never had an issue with the login details.

Sorry Trucky, but I think I pressed report this post before trying again with this reply! HaHa.

SOLVED - Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 7:54 am
by Trucky
Scott-

No worries. The Admins have been notified to help get this working for you.

SOLVED - Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 7:55 am
by musicchamber
Thank you :)

You guys Rock!

SOLVED - Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 7:57 am
by Trucky
Is "musicchamber" the username you've been using to log in?

SOLVED - Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 7:58 am
by musicchamber
Yes musicchamber is what I have always used to login.

Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 8:23 am
by Trucky
Sent you a pm regarding your email address.

Also, a couple things to try...

1. Try using Google Chrome to login.
2. Clear browser cache

SOLVED - Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 8:31 am
by musicchamber
I don't use anything to do with Google, I don't trust the company in regards to privacy etc.

I have tried it again in Firefox and it is the same as in Safari. Just won't accept my details etc.

Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 8:34 am
by Trucky
Did you see the pm (regarding your email) I sent?

SOLVED - Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 8:36 am
by musicchamber
Yes I saw that pm, and tried my email address, but still doesn't work :(

SOLVED - Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 8:55 am
by Trucky
OK. Someone will be contacting you via email to get this resolved. Please update the results here once they get it working again. Thanks!

Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 9:01 am
by musicchamber
A big Thank You to Bbd and yourself for helping out.
Presonus tech support are now in touch and helping me resolve the issue.

SOLVED - Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 9:06 am
by musicchamber
My problem has now been resolved with everyones help!

SOLVED - Re: My Presonus account login problems

Posted: Fri Jul 19, 2019 9:16 am
by Trucky
Awesome! I'll update this as solved.