Hi, It usually takes a lot for me to complain but I wanted to make sure this was public so maybe it will actually be fixed...
Do you actually have phone technical support or is it just something that helps to sell products?

I had a very quick question, and figured once I got someone on the phone, it would be pretty quick...so I was persistent in trying to reach someone. Granted, the first TWO times I called, it was within 30-40 minutes of the end of support hours. The funny part is that once 6pm CST rolled around, after I have already been on hold for at least 30 minutes waiting...on Day 1, I just got hung up on... Day 2, I actually got a message but it said I could leave a message because I was calling outside of business hours.

So, Wanting to see what your phone support was actually like, I tried again on Day 3....today. I called after 11am EST. Selected the correct department (RM32AI) and got put on hold.

The first hour was ok. I have a good headset and I was able to do a lot of other work while I waited. I was given the opportunity several times to continue to hold (option 1), or leave a message. I kept holding.

I'm now at 1 hour and fifty eight minutes. By the time I'm finished with this message, it will be over 2 hours. Sorry, I can't wait to see if I can make it to 3 hours on hold. What started to really get to me after the first hour was the message stating that hold times could be up to 30 minutes or more.

Again, I am writing this here, instead of on some other public forum, so that maybe you can do something about this. I like your products! I want your company to do well.

Come on guys! I'm at 2:02:12. I'm out!