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Today I received a PM from what I think is probably a fake account. The account is in the name of a male but the spam is of the "send me your email address and I'll send you my pictures" female type.

How can I report this so that the account can be investigated? Thanks.

Garry Knight
Studio One 3 Professional
Melodyne Editor 4, NI Komplete 11
Focusrite Scarlett 2i4 audio interface
Windows 10 Professional 64-bit, 16 GB RAM, Core i5
Microsoft Surface Pro 3, Core i7, 8GB RAM, 128 GB SSD
Nektar Impact LX49+, Samson Graphite 25, and Korg microKey 25 MIDI controllers
Novation ZeRO SL MkII mixing control surface
Korg nanoKontrol 2 mixing control surface
Reaper, Logic Pro X, GarageBand
https://soundcloud.com/garryknight
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by SwitchBack on Thu Jan 26, 2017 7:47 am
For a fast reply you probably better send this PM to one of the Admins.
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by Skip Jones on Thu Jan 26, 2017 9:59 am
garryknight wroteToday I received a PM from what I think is probably a fake account. The account is in the name of a male but the spam is of the "send me your email address and I'll send you my pictures" female type.

How can I report this so that the account can be investigated? Thanks.


Garry, please PM me the details (Username, and conversation) if you wouldn't mind sharing and I will sus this out. You're right, sounds suspicious and we would like to investigate,

Thanks for bringing this to our attention.

Skip

Skip

Please add your specs to your SIGNATURE.
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Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear
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by garryknight on Thu Jan 26, 2017 12:59 pm
Thanks, Skip. PM sent.

Garry Knight
Studio One 3 Professional
Melodyne Editor 4, NI Komplete 11
Focusrite Scarlett 2i4 audio interface
Windows 10 Professional 64-bit, 16 GB RAM, Core i5
Microsoft Surface Pro 3, Core i7, 8GB RAM, 128 GB SSD
Nektar Impact LX49+, Samson Graphite 25, and Korg microKey 25 MIDI controllers
Novation ZeRO SL MkII mixing control surface
Korg nanoKontrol 2 mixing control surface
Reaper, Logic Pro X, GarageBand
https://soundcloud.com/garryknight
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by jpettit on Thu Jan 26, 2017 1:50 pm
We are trying to figure out if the spam only hit select people or entire groups.

My Website, Free Studio One Advance Training
SPECS: Win 11 22H2, 18 Core i9: 32Gb DDR4 ram, 42" 4K monitor, StudioLive 24/16, Faderport16, Central Station Plus, Sceptre 6, Sceptre 8, Temblor T10, Eris 4.5, HP60, Studio One Pro latest, Test Platforms Reaper latest, Cakewalk latest
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by Skip Jones on Thu Jan 26, 2017 5:13 pm
This issue has been corrected. Thank You Garry for reporting.

It has been reported that multiple users received this PM. If you did receive it treat it as any other Spam mail and don't click on the link provided. Just delete the PM using the trashcan icon in your PM section. Thanks.

Skip

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear
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by ForumAdmin on Thu Jan 26, 2017 6:38 pm
All forums have this issue. It's a constant issue that never goes away.

The instigator has been banned on multiple levels.

Fortunately we have a timer that delimits how often messages can be sent which discourages this activity. :+1

Our PM system allows up to 5 people to be cc'ed at any given time. So these trolls come in and spam 5 people, then leave, the come back later and do it again.

If it becomes a problem we'll turn off cc's in PM's.

If it's still a problem then we'll have to start reviewing all new users posts before approving them for viewing. Which would make for a terrible experience. Nonetheless it's a real issue that many forums admin's deal with and have dealt with for a long time.

Thanks for your understanding and with any SPAM you see, there's the Delete button.

Forum Admin
Please add your specs to your SIGNATURE.
Search the STUDIO ONE 5 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.
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by garryknight on Sat Jan 28, 2017 5:21 pm
Skip Jones wroteThis issue has been corrected. Thank You Garry for reporting.

It has been reported that multiple users received this PM. If you did receive it treat it as any other Spam mail and don't click on the link provided. Just delete the PM using the trashcan icon in your PM section. Thanks.

Skip


Thanks, Skip, will do.

Garry Knight
Studio One 3 Professional
Melodyne Editor 4, NI Komplete 11
Focusrite Scarlett 2i4 audio interface
Windows 10 Professional 64-bit, 16 GB RAM, Core i5
Microsoft Surface Pro 3, Core i7, 8GB RAM, 128 GB SSD
Nektar Impact LX49+, Samson Graphite 25, and Korg microKey 25 MIDI controllers
Novation ZeRO SL MkII mixing control surface
Korg nanoKontrol 2 mixing control surface
Reaper, Logic Pro X, GarageBand
https://soundcloud.com/garryknight

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