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Im sorry I was searching for an applicable topic. and I don't see one that one that 100% applies to the situation. (Please forgive me). Is anyone else having trouble logging into this forum? or actually this Presonus website in general. I thought it had something to do with the recent Apple update but I don't have problems logging into any of my other accounts just this site. It takes me like a million tries every time regardless of device.

Mac Mini (Late 2014)
Processor: 3.0 GHz Intel Core I7
Memory: 16 GB
Presonus. Studio One Pro V5
Presonus Quantum
Line 6. BassPOD XT Pro
Hardware DBX 160a
Hardware DBX 160XT
GA. Comp 2A
GA. Comp 3A
WA76 1176 (clone)
Softube. Console 1 MKII
Presonus. FaderPort & Faderport 8


"God's grace" :D
User avatar
by matthewgorman on Fri Oct 09, 2015 10:43 am
Not here. Can you describe what its doing/saying when you do?

I'm going to move this to the website section of the forum.

Matt

Lenovo ThinkServer TS140 Win 10 64bit, 8GB RAM, Intel Xeon
Lenovo Thinkpad E520, Windows 7 64bit, 8 GB RAM, Intel i5 Processor

S1Pro V5
User avatar
by frank.crow on Fri Oct 09, 2015 1:13 pm
matthewgorman wroteNot here. Can you describe what its doing/saying when you do?

I'm going to move this to the website section of the forum.


This is going to sound silly but "am I there?"

I mean "the website section of the forum" you mentioned. I followed the link in the PM. I'm ready respond to your question but wanted to make sure I'm doing it in the required manner. I want to make certain that I am complying with forum guidelines.

Thank you sir,

Mac Mini (Late 2014)
Processor: 3.0 GHz Intel Core I7
Memory: 16 GB
Presonus. Studio One Pro V5
Presonus Quantum
Line 6. BassPOD XT Pro
Hardware DBX 160a
Hardware DBX 160XT
GA. Comp 2A
GA. Comp 3A
WA76 1176 (clone)
Softube. Console 1 MKII
Presonus. FaderPort & Faderport 8


"God's grace" :D
User avatar
by matthewgorman on Fri Oct 09, 2015 5:19 pm
Yep, you're there.

Not a big deal, but its nice for others looking in a specific forum, to not have to page through things that dont pertain to that.

Matt

Lenovo ThinkServer TS140 Win 10 64bit, 8GB RAM, Intel Xeon
Lenovo Thinkpad E520, Windows 7 64bit, 8 GB RAM, Intel i5 Processor

S1Pro V5
User avatar
by frank.crow on Fri Oct 09, 2015 11:32 pm
In reference to the log in issue

I enable cookies and Java on my device and then log in as usual but nothing. In the past when this would happen it was usually because I was rushing and didn't enable correctly one of the previously named settings. An easy fix. But now I do it over and over and even super slow but it seems to let me in when it feels like it.
I figured this was due to a recent iOS 9 update but then realized that the problem was limited to only this website.

Mac Mini (Late 2014)
Processor: 3.0 GHz Intel Core I7
Memory: 16 GB
Presonus. Studio One Pro V5
Presonus Quantum
Line 6. BassPOD XT Pro
Hardware DBX 160a
Hardware DBX 160XT
GA. Comp 2A
GA. Comp 3A
WA76 1176 (clone)
Softube. Console 1 MKII
Presonus. FaderPort & Faderport 8


"God's grace" :D
User avatar
by matthewgorman on Sat Oct 10, 2015 8:57 am
What is it doing? 404 error?

ios9? Is that Iphone or ipad? Current updates?

I don't see any issue on chrome on the ipad. What browser?

Matt

Lenovo ThinkServer TS140 Win 10 64bit, 8GB RAM, Intel Xeon
Lenovo Thinkpad E520, Windows 7 64bit, 8 GB RAM, Intel i5 Processor

S1Pro V5
User avatar
by frank.crow on Sat Oct 10, 2015 10:12 am
matthewgorman wroteWhat is it doing? 404 error?

ios9? Is that Iphone or ipad? Current updates?

I don't see any issue on chrome on the ipad. What browser?


After I submit password, the screen resets to default log in just like when cookies are disabled.

iPhone and IPad Air 2 both with same issue.

Safari is the browser.


By process of elimination the only new variable appears to be IOS update but I could be missing something.

Mac Mini (Late 2014)
Processor: 3.0 GHz Intel Core I7
Memory: 16 GB
Presonus. Studio One Pro V5
Presonus Quantum
Line 6. BassPOD XT Pro
Hardware DBX 160a
Hardware DBX 160XT
GA. Comp 2A
GA. Comp 3A
WA76 1176 (clone)
Softube. Console 1 MKII
Presonus. FaderPort & Faderport 8


"God's grace" :D
User avatar
by matthewgorman on Sat Oct 10, 2015 10:44 am
Not sure if you're missing anything. Haven't seen any reports like this, but let me look in to it. May not get any traction until Monday though.

Matt

Lenovo ThinkServer TS140 Win 10 64bit, 8GB RAM, Intel Xeon
Lenovo Thinkpad E520, Windows 7 64bit, 8 GB RAM, Intel i5 Processor

S1Pro V5
User avatar
by frank.crow on Sat Oct 10, 2015 1:32 pm
Much appreciated

Mac Mini (Late 2014)
Processor: 3.0 GHz Intel Core I7
Memory: 16 GB
Presonus. Studio One Pro V5
Presonus Quantum
Line 6. BassPOD XT Pro
Hardware DBX 160a
Hardware DBX 160XT
GA. Comp 2A
GA. Comp 3A
WA76 1176 (clone)
Softube. Console 1 MKII
Presonus. FaderPort & Faderport 8


"God's grace" :D
User avatar
by gadget69 on Mon Oct 12, 2015 9:35 am
No issues here, though not on 9,02 yet... with Windows 7 either...Might I suggest a Tech service ticket?

Tower:
Asus Crosshair V formula Z motherboard
AMD FX9590 4.0 GHZ 8 CORE CPU
16GB 2400MHZ RAM CAS8
512 GB SSD PRIMARY HDD
1.5 TB THOSHIBA 128MB 7200 RPM DRIVE
2.0 TB WD BLACK 256 MB 7200 RPM DRIVE
AMD R9-290 4GB VIDEO CARD
Windows 7 P sp1
2006 Imac
Lenovo thinkpad Z565 upgraded with a Quad core processor, SSD and maxed out 8GB ram
Win7 Sp1
Mac 2006
Ipad 3,
Ipad 4,
Ipad Mini
Iphone 6s+
Audiobox USB
1818VSL
i2
Studiolive 2442Ai
SL 16.4.2 X 2
Studio 1/3pro
Sony Sound Forge 10
Engineer / producer
Owner Twilite Zone productions
Owner Studio G
User avatar
by gadget69 on Mon Oct 12, 2015 9:37 am
Is it possible you have multiple logins?

Tower:
Asus Crosshair V formula Z motherboard
AMD FX9590 4.0 GHZ 8 CORE CPU
16GB 2400MHZ RAM CAS8
512 GB SSD PRIMARY HDD
1.5 TB THOSHIBA 128MB 7200 RPM DRIVE
2.0 TB WD BLACK 256 MB 7200 RPM DRIVE
AMD R9-290 4GB VIDEO CARD
Windows 7 P sp1
2006 Imac
Lenovo thinkpad Z565 upgraded with a Quad core processor, SSD and maxed out 8GB ram
Win7 Sp1
Mac 2006
Ipad 3,
Ipad 4,
Ipad Mini
Iphone 6s+
Audiobox USB
1818VSL
i2
Studiolive 2442Ai
SL 16.4.2 X 2
Studio 1/3pro
Sony Sound Forge 10
Engineer / producer
Owner Twilite Zone productions
Owner Studio G
User avatar
by matthewgorman on Mon Oct 12, 2015 9:58 am
Frank, open up a support ticket so that we can get this looked at and fixed.

Matt

Lenovo ThinkServer TS140 Win 10 64bit, 8GB RAM, Intel Xeon
Lenovo Thinkpad E520, Windows 7 64bit, 8 GB RAM, Intel i5 Processor

S1Pro V5
User avatar
by frank.crow on Mon Oct 12, 2015 7:42 pm
gadget69 wroteIs it possible you have multiple logins?


Wow, hadn't thought about that.

Thanks

Mac Mini (Late 2014)
Processor: 3.0 GHz Intel Core I7
Memory: 16 GB
Presonus. Studio One Pro V5
Presonus Quantum
Line 6. BassPOD XT Pro
Hardware DBX 160a
Hardware DBX 160XT
GA. Comp 2A
GA. Comp 3A
WA76 1176 (clone)
Softube. Console 1 MKII
Presonus. FaderPort & Faderport 8


"God's grace" :D
User avatar
by matthewgorman on Tue Oct 13, 2015 5:41 am
That was the question support had also Frank. If you open a ticket they can combine logins for you.

Matt

Lenovo ThinkServer TS140 Win 10 64bit, 8GB RAM, Intel Xeon
Lenovo Thinkpad E520, Windows 7 64bit, 8 GB RAM, Intel i5 Processor

S1Pro V5
User avatar
by frank.crow on Wed Oct 14, 2015 1:18 pm
Seems to be working now :+1

Mac Mini (Late 2014)
Processor: 3.0 GHz Intel Core I7
Memory: 16 GB
Presonus. Studio One Pro V5
Presonus Quantum
Line 6. BassPOD XT Pro
Hardware DBX 160a
Hardware DBX 160XT
GA. Comp 2A
GA. Comp 3A
WA76 1176 (clone)
Softube. Console 1 MKII
Presonus. FaderPort & Faderport 8


"God's grace" :D

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