Requests or concerns about the forum itself.
Technical Support requests should be logged directly at http://support.presonus.com
Technical Support requests should be logged directly at http://support.presonus.com
15 posts
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Im sorry I was searching for an applicable topic. and I don't see one that one that 100% applies to the situation. (Please forgive me). Is anyone else having trouble logging into this forum? or actually this Presonus website in general. I thought it had something to do with the recent Apple update but I don't have problems logging into any of my other accounts just this site. It takes me like a million tries every time regardless of device.
Mac Mini (Late 2014)
Processor: 3.0 GHz Intel Core I7 Memory: 16 GB Presonus. Studio One Pro V6 Presonus Quantum Hardware DBX 160a Hardware DBX 160XT GA. LA2A (clone) GA. LA3A (clone) WA76 1176 (clone) WA EQP Pultec (clone) WA 73 Neve (clone) Softube. Console 1 MK3 (pending) Presonus. Faderport 8 (dual) "God's grace" 
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Not here. Can you describe what its doing/saying when you do?
I'm going to move this to the website section of the forum. |
matthewgorman wroteNot here. Can you describe what its doing/saying when you do? This is going to sound silly but "am I there?" I mean "the website section of the forum" you mentioned. I followed the link in the PM. I'm ready respond to your question but wanted to make sure I'm doing it in the required manner. I want to make certain that I am complying with forum guidelines. Thank you sir,
Mac Mini (Late 2014)
Processor: 3.0 GHz Intel Core I7 Memory: 16 GB Presonus. Studio One Pro V6 Presonus Quantum Hardware DBX 160a Hardware DBX 160XT GA. LA2A (clone) GA. LA3A (clone) WA76 1176 (clone) WA EQP Pultec (clone) WA 73 Neve (clone) Softube. Console 1 MK3 (pending) Presonus. Faderport 8 (dual) "God's grace"
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Yep, you're there.
Not a big deal, but its nice for others looking in a specific forum, to not have to page through things that dont pertain to that. |
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In reference to the log in issue
I enable cookies and Java on my device and then log in as usual but nothing. In the past when this would happen it was usually because I was rushing and didn't enable correctly one of the previously named settings. An easy fix. But now I do it over and over and even super slow but it seems to let me in when it feels like it. I figured this was due to a recent iOS 9 update but then realized that the problem was limited to only this website.
Mac Mini (Late 2014)
Processor: 3.0 GHz Intel Core I7 Memory: 16 GB Presonus. Studio One Pro V6 Presonus Quantum Hardware DBX 160a Hardware DBX 160XT GA. LA2A (clone) GA. LA3A (clone) WA76 1176 (clone) WA EQP Pultec (clone) WA 73 Neve (clone) Softube. Console 1 MK3 (pending) Presonus. Faderport 8 (dual) "God's grace"
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What is it doing? 404 error?
ios9? Is that Iphone or ipad? Current updates? I don't see any issue on chrome on the ipad. What browser? |
matthewgorman wroteWhat is it doing? 404 error? After I submit password, the screen resets to default log in just like when cookies are disabled. iPhone and IPad Air 2 both with same issue. Safari is the browser. By process of elimination the only new variable appears to be IOS update but I could be missing something.
Mac Mini (Late 2014)
Processor: 3.0 GHz Intel Core I7 Memory: 16 GB Presonus. Studio One Pro V6 Presonus Quantum Hardware DBX 160a Hardware DBX 160XT GA. LA2A (clone) GA. LA3A (clone) WA76 1176 (clone) WA EQP Pultec (clone) WA 73 Neve (clone) Softube. Console 1 MK3 (pending) Presonus. Faderport 8 (dual) "God's grace"
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Not sure if you're missing anything. Haven't seen any reports like this, but let me look in to it. May not get any traction until Monday though.
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Much appreciated
Mac Mini (Late 2014)
Processor: 3.0 GHz Intel Core I7 Memory: 16 GB Presonus. Studio One Pro V6 Presonus Quantum Hardware DBX 160a Hardware DBX 160XT GA. LA2A (clone) GA. LA3A (clone) WA76 1176 (clone) WA EQP Pultec (clone) WA 73 Neve (clone) Softube. Console 1 MK3 (pending) Presonus. Faderport 8 (dual) "God's grace"
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No issues here, though not on 9,02 yet... with Windows 7 either...Might I suggest a Tech service ticket?
Tower:
Asus Crosshair V formula Z motherboard AMD FX9590 4.0 GHZ 8 CORE CPU 16GB 2400MHZ RAM CAS8 512 GB SSD PRIMARY HDD 1.5 TB THOSHIBA 128MB 7200 RPM DRIVE 2.0 TB WD BLACK 256 MB 7200 RPM DRIVE AMD R9-290 4GB VIDEO CARD Windows 7 P sp1 2006 Imac Lenovo thinkpad Z565 upgraded with a Quad core processor, SSD and maxed out 8GB ram Win7 Sp1 Mac 2006 Ipad 3, Ipad 4, Ipad Mini Iphone 6s+ Audiobox USB 1818VSL i2 Studiolive 2442Ai SL 16.4.2 X 2 Studio 1/3pro Sony Sound Forge 10 Engineer / producer Owner Twilite Zone productions Owner Studio G |
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Is it possible you have multiple logins?
Tower:
Asus Crosshair V formula Z motherboard AMD FX9590 4.0 GHZ 8 CORE CPU 16GB 2400MHZ RAM CAS8 512 GB SSD PRIMARY HDD 1.5 TB THOSHIBA 128MB 7200 RPM DRIVE 2.0 TB WD BLACK 256 MB 7200 RPM DRIVE AMD R9-290 4GB VIDEO CARD Windows 7 P sp1 2006 Imac Lenovo thinkpad Z565 upgraded with a Quad core processor, SSD and maxed out 8GB ram Win7 Sp1 Mac 2006 Ipad 3, Ipad 4, Ipad Mini Iphone 6s+ Audiobox USB 1818VSL i2 Studiolive 2442Ai SL 16.4.2 X 2 Studio 1/3pro Sony Sound Forge 10 Engineer / producer Owner Twilite Zone productions Owner Studio G |
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Frank, open up a support ticket so that we can get this looked at and fixed.
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gadget69 wroteIs it possible you have multiple logins? Wow, hadn't thought about that. Thanks
Mac Mini (Late 2014)
Processor: 3.0 GHz Intel Core I7 Memory: 16 GB Presonus. Studio One Pro V6 Presonus Quantum Hardware DBX 160a Hardware DBX 160XT GA. LA2A (clone) GA. LA3A (clone) WA76 1176 (clone) WA EQP Pultec (clone) WA 73 Neve (clone) Softube. Console 1 MK3 (pending) Presonus. Faderport 8 (dual) "God's grace"
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That was the question support had also Frank. If you open a ticket they can combine logins for you.
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Seems to be working now
Mac Mini (Late 2014)
Processor: 3.0 GHz Intel Core I7 Memory: 16 GB Presonus. Studio One Pro V6 Presonus Quantum Hardware DBX 160a Hardware DBX 160XT GA. LA2A (clone) GA. LA3A (clone) WA76 1176 (clone) WA EQP Pultec (clone) WA 73 Neve (clone) Softube. Console 1 MK3 (pending) Presonus. Faderport 8 (dual) "God's grace"
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