Requests or concerns about the forum itself.
Technical Support requests should be logged directly at http://support.presonus.com
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Hello. I need some help. I am trying to create a support ticket in my.presonus webpage but I get a message that says "You need to activate your account before submitting a support ticket", but I already have activated my account, I also have registered my PreSonus audio interface but I still get the message. I checked my email and I clicked again in the email that contains the activation URL of when I first registered and when I needed to activate my account for the first time but I am still getting the same message.

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Is there another way to contact PreSonus Support for this issue?
User avatar
by Trucky on Fri Mar 08, 2024 7:18 pm
Forum Admins & Moderators don't have access to account issues...

Use the following link if you're not able to submit a ticket from your My.PreSonus account:

https://legacy.presonus.com/about/contact-us

PLEASE ADD YOUR SYSTEM SPECS TO YOUR SIGNATURE.
Download the SO 6 PDF MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) Subject 2) Description 3) Country 4) Product 5) OS 6) Audio Software


Windows 11 Pro 64-bit (23H2), Studio One 6.6 Professional | Notion 6.8.2 | Universal Control v4.2.0.96206
Intel NUC 13 (Intel i5-1340P, Intel Iris Xe Graphics, 32GB RAM, 2TB SSD, Revelator, SIII 32
User avatar
by avith117 on Fri Mar 08, 2024 9:47 pm
Trucky wroteForum Admins & Moderators don't have access to account issues...

Use the following link if you're not able to submit a ticket from your My.PreSonus account:

https://legacy.presonus.com/about/contact-us

I didn't know there was that way of sending them a message, thank you for the link!

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