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I updated my avatar in My Presonus account. I logged out of the forum, then logged back in and the newly updated avatar is not showing.

I have also deleted all the board cookies, and still doesn't show my avatar in the forum posts!

I have done this a couple of times and it just isn't showing the new avatar on the forums :(

Can anyone help with this?

Best,
Scott

Studio One Professional v5.1.2, Apple iMac Pro 14 core, 128gb memory, 4TB SSD. macOS Big Sur, Presonus 192, DP88, RC500, ADL600, Focusrite ISA430, TC4000 reverb, SPL Phonitor, Event Opal monitors. HD800s mastering reference headphones. Sequential Prophet 12, Prophet 12 modules x2, E-MU 4XT Ultra, Roland Fantom 8, Korg Pa3x, Roland Fp7-F, MOTU midi express 128, Xkey air 37, Studiolive CS18, Atari STE with Notator plus loads of microphones and plugins etc
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by mrlucmorin on Fri Dec 18, 2020 6:21 pm
For what it's worth, I'm seeing the exact same behaviour.

Regards,

Luc Morin, CET
STLM Inc.
Windows 10 x64 Professional
Studio 192 + Digimax DP88
Studio One 5.1
Faderport 8
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by leosutherland on Tue May 11, 2021 12:32 am
Has anyone worked out why this is happening - as above, I've updated my Presonus avatar, but this is not showing in the forums.

Is there some size restrictions for the avatar image? And if so, what are they?

EDIT: I have tried all the loggings in and out, clearings of caches, deleting of board cookies, deleting and reselecting of image. Finally, I selected my previous avatar image which has been active for a few years with no problems - guess what, that too is no longer showing in the forums! :evil:

...said Halo

Studio One Pro v4.6.2
Serum, Diva, Repro, Synthmaster, Syntronik Bully, MTron Pro, Kontakt 6, AIR synths, Cherry Audio synths, PPG Wave 3.V, Generate
Reference 4, Reverberate Core

3XS SQ170 Music Studio PC
Windows 10 x64 (20H2)
i7 8700 Hexcore 3.2GHz, 16GB, 2TB 970 EVO+ M.2 NVMe SSD + 1TB SATA HD
Scarlett 2i4 (G2), Korg Taktile 25, Faderport 2018, ATOM


MSI GE62VR 7RF Apache Pro
Windows 10 x64 (1903)
i7 7700HQ 2.8GHz, 16GB, 500GB 970 EVO M.2 NVMe SSD + 1TB 860 SATA III SSD

Beyerdynamic DT990 Pros, JBL 305P II speakers
User avatar
by Bbd on Tue May 11, 2021 7:28 am
Please contact Support.

Bbd

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 5 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


OS: Win 10 x64 Home, Studio One Pro 5.x, Notion 6, Series III 24, Studio 192, Haswell CPU: i7 4790k @ 4.4GHz, RAM: 16GB, Faderport 8/16, Central Station +, PreSonus Sceptre S6, Eris 3.5, Temblor 10, ATOM, ATOM SQ
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by leosutherland on Tue May 11, 2021 10:00 am
I should have considered that earlier :oops:

I've now created a ticket now at your suggestion, so I guess we'll see what we see

...said Halo

Studio One Pro v4.6.2
Serum, Diva, Repro, Synthmaster, Syntronik Bully, MTron Pro, Kontakt 6, AIR synths, Cherry Audio synths, PPG Wave 3.V, Generate
Reference 4, Reverberate Core

3XS SQ170 Music Studio PC
Windows 10 x64 (20H2)
i7 8700 Hexcore 3.2GHz, 16GB, 2TB 970 EVO+ M.2 NVMe SSD + 1TB SATA HD
Scarlett 2i4 (G2), Korg Taktile 25, Faderport 2018, ATOM


MSI GE62VR 7RF Apache Pro
Windows 10 x64 (1903)
i7 7700HQ 2.8GHz, 16GB, 500GB 970 EVO M.2 NVMe SSD + 1TB 860 SATA III SSD

Beyerdynamic DT990 Pros, JBL 305P II speakers
User avatar
by leosutherland on Wed May 12, 2021 10:02 am
FYI, reply to ticket I raised on this

This is a known issue that is being investigated by our IT Department and will hopefully be resolved in the future.

So, whatever that means time-wise, but at least they are on it, if anyone else is having this problem

...said Halo

Studio One Pro v4.6.2
Serum, Diva, Repro, Synthmaster, Syntronik Bully, MTron Pro, Kontakt 6, AIR synths, Cherry Audio synths, PPG Wave 3.V, Generate
Reference 4, Reverberate Core

3XS SQ170 Music Studio PC
Windows 10 x64 (20H2)
i7 8700 Hexcore 3.2GHz, 16GB, 2TB 970 EVO+ M.2 NVMe SSD + 1TB SATA HD
Scarlett 2i4 (G2), Korg Taktile 25, Faderport 2018, ATOM


MSI GE62VR 7RF Apache Pro
Windows 10 x64 (1903)
i7 7700HQ 2.8GHz, 16GB, 500GB 970 EVO M.2 NVMe SSD + 1TB 860 SATA III SSD

Beyerdynamic DT990 Pros, JBL 305P II speakers
User avatar
by leosutherland on Sat Sep 11, 2021 12:28 am
Well, here we are, 3 months or so on, and nothing appears to have been done on this failing, it certainly hasn't been fixed - no comment :roll:

...said Halo

Studio One Pro v4.6.2
Serum, Diva, Repro, Synthmaster, Syntronik Bully, MTron Pro, Kontakt 6, AIR synths, Cherry Audio synths, PPG Wave 3.V, Generate
Reference 4, Reverberate Core

3XS SQ170 Music Studio PC
Windows 10 x64 (20H2)
i7 8700 Hexcore 3.2GHz, 16GB, 2TB 970 EVO+ M.2 NVMe SSD + 1TB SATA HD
Scarlett 2i4 (G2), Korg Taktile 25, Faderport 2018, ATOM


MSI GE62VR 7RF Apache Pro
Windows 10 x64 (1903)
i7 7700HQ 2.8GHz, 16GB, 500GB 970 EVO M.2 NVMe SSD + 1TB 860 SATA III SSD

Beyerdynamic DT990 Pros, JBL 305P II speakers
User avatar
by SwitchBack on Sat Sep 11, 2021 3:09 am
Have you tried logging out from your account (not only from the forum) and logging back on?
User avatar
by leosutherland on Sat Sep 11, 2021 5:49 am
SwitchBack wroteHave you tried logging out from your account (not only from the forum) and logging back on?

Yup, many times - and deleted cookies

...said Halo

Studio One Pro v4.6.2
Serum, Diva, Repro, Synthmaster, Syntronik Bully, MTron Pro, Kontakt 6, AIR synths, Cherry Audio synths, PPG Wave 3.V, Generate
Reference 4, Reverberate Core

3XS SQ170 Music Studio PC
Windows 10 x64 (20H2)
i7 8700 Hexcore 3.2GHz, 16GB, 2TB 970 EVO+ M.2 NVMe SSD + 1TB SATA HD
Scarlett 2i4 (G2), Korg Taktile 25, Faderport 2018, ATOM


MSI GE62VR 7RF Apache Pro
Windows 10 x64 (1903)
i7 7700HQ 2.8GHz, 16GB, 500GB 970 EVO M.2 NVMe SSD + 1TB 860 SATA III SSD

Beyerdynamic DT990 Pros, JBL 305P II speakers
User avatar
by SwitchBack on Sat Sep 11, 2021 6:57 am
Then maybe the pic you want to use is incompatible? There used to be a size, dpi and file format restriction for the avatar pics. Mine is a 22kb 567x567 pixel jpeg file. Can you try something similar?
User avatar
by leosutherland on Sat Sep 18, 2021 1:49 am
SwitchBack wroteThen maybe the pic you want to use is incompatible? There used to be a size, dpi and file format restriction for the avatar pics. Mine is a 22kb 567x567 pixel jpeg file. Can you try something similar?

Hi SB

OK, I resized my image to your image size (though the filesize ended up around 950kb) and now it's being displayed OK in the forums - thanks for your help :thumbup:

...said Halo

Studio One Pro v4.6.2
Serum, Diva, Repro, Synthmaster, Syntronik Bully, MTron Pro, Kontakt 6, AIR synths, Cherry Audio synths, PPG Wave 3.V, Generate
Reference 4, Reverberate Core

3XS SQ170 Music Studio PC
Windows 10 x64 (20H2)
i7 8700 Hexcore 3.2GHz, 16GB, 2TB 970 EVO+ M.2 NVMe SSD + 1TB SATA HD
Scarlett 2i4 (G2), Korg Taktile 25, Faderport 2018, ATOM


MSI GE62VR 7RF Apache Pro
Windows 10 x64 (1903)
i7 7700HQ 2.8GHz, 16GB, 500GB 970 EVO M.2 NVMe SSD + 1TB 860 SATA III SSD

Beyerdynamic DT990 Pros, JBL 305P II speakers

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