Includes StudioLive 312Ai, 315Ai 328Ai and SL18sAi
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So my new 328AIs have arrived. :D

I go to register them in my account but it keeps telling me the serial numbers are invalid!!! :shock:

What do I do?
Can anyone help?

Karyn

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SL32ai, RM32ai, SL328AI x2, SL18sAI x2, all Dante.
Studio 192, Digimax FS, Faderport,
Sonar Platinum, Studio One.
http://refer.waves.com/dzDVn
Dante Level2 certified.
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by Skip Jones on Tue Jul 08, 2014 5:58 pm
Hi and welcome Karyn. Have you logged a tech support ticket?

Skip

Skip

Please add your specs to your SIGNATURE.
Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account.
OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET.
Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce.


Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear
User avatar
by Karyn on Tue Jul 08, 2014 6:04 pm
I must admit it didn't cross my mind to consider it a tech problem... I thought I was just using the wrong number or something.

I'll try a tech support ticket.

Karyn

-------------------------------------------------------
SL32ai, RM32ai, SL328AI x2, SL18sAI x2, all Dante.
Studio 192, Digimax FS, Faderport,
Sonar Platinum, Studio One.
http://refer.waves.com/dzDVn
Dante Level2 certified.
User avatar
by mwright137 on Tue Jul 08, 2014 7:32 pm
They do more than just "technical" support. They'll get you sorted out...

I am Sir Melvis Bacon, Knight of BaconHam Palace.

Studio One 2 Pro 3.3.x (64 bit). MacBook Pro 13". OS X Sierra version 10.12.3.
RM16AI and CS18AI connected in Stagebox mode via MOTU AVB Switch.
StudioLive 328AI (x2); AudioBox 22 VSL; BlueTube DP V2; FaderPort; Monitor Station; RC 500; Temblor T10.

To add your software and hardware specs to your signature to make it easier for us to help you, click HERE.

My Website
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by martiynicolette on Wed Oct 01, 2014 5:04 am
I ran into an issue when registering my 18sAI. I purchased a B-stock unit from an authorized Presonus dealer, and when I tried to register it, I got a message stating that the unit was already registered. I was very pleased that Presonus was able to get me squared away in less than a day!

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