So my new 328AIs have arrived.
I go to register them in my account but it keeps telling me the serial numbers are invalid!!! What do I do? Can anyone help?
Karyn
------------------------------------------------------- SL32ai, RM32ai, SL328AI x2, SL18sAI x2, all Dante. Studio 192, Digimax FS, Faderport, Sonar Platinum, Studio One. http://refer.waves.com/dzDVn Dante Level2 certified. |
Hi and welcome Karyn. Have you logged a tech support ticket?
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Please add your specs to your SIGNATURE. Search the STUDIO ONE 4 ONLINE MANUAL. Access your MY.PRESONUS account. OVERVIEW of how to get your issue fixed or the steps to create a SUPPORT TICKET. Needs to include: 1) One Sentence Description 2) Expected Results 3) Actual Results 4) Steps to Reproduce. Windows 10 X 64 : AMD Phenom II X 4 945, ATI Radeon 5450 / 512 RAM - 8GB RAM / 1T SATA, Mac Mini (Late 2014), Faderport and Faderport 8, Yamaha S-08 Synth, Fishman TriplePlay Guitar MIDI, Logidy Controller, assorted PreSonus Gear |
I must admit it didn't cross my mind to consider it a tech problem... I thought I was just using the wrong number or something.
I'll try a tech support ticket.
Karyn
------------------------------------------------------- SL32ai, RM32ai, SL328AI x2, SL18sAI x2, all Dante. Studio 192, Digimax FS, Faderport, Sonar Platinum, Studio One. http://refer.waves.com/dzDVn Dante Level2 certified. |
They do more than just "technical" support. They'll get you sorted out...
I am Sir Melvis Bacon, Knight of BaconHam Palace.
Studio One 2 Pro 3.3.x (64 bit). MacBook Pro 13". OS X Sierra version 10.12.3. RM16AI and CS18AI connected in Stagebox mode via MOTU AVB Switch. StudioLive 328AI (x2); AudioBox 22 VSL; BlueTube DP V2; FaderPort; Monitor Station; RC 500; Temblor T10. To add your software and hardware specs to your signature to make it easier for us to help you, click HERE. My Website |
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