Hey Dale,

Are these the exact instructions that followed? Follow these to the letter and it will reset the firmware on your speakers for you.

***NOTE: Only do this to the speaker in question as each speaker has its own firmware files. Putting incorrect files onto different speakers can damage your unit. ***

1) Look for the zip file attached to this email.

2) You will need to Unzip the folder and find the files inside the containing folder. There should be 4 files present:

- initvars.scr
- recovery.scr
- rootfs.img
- uImage

3) Using a clean USB Flash Drive formatted as FAT32, load the 4 files onto the root of the drive.

4) Power off the speaker and remove the WiFi dongle if it is inserted.

5) Insert the USB flash drive containing the recovery files

6) Then hold down any button on the back of the speaker while powering the speaker on and continue to hold the button for 10 seconds. After 10 seconds, the button should be released.

7) The Firmware Recovery process will take approximately 10-12 minutes. During this time, the lights on the front and back of the speaker will flash. Once the Firmware Recovery is complete, the lights on the front and back of the speaker will all go solid. At this point, instruct the user to complete the last step:

8) Power off the speaker and remove the USB flash drive. Reinsert the WiFi dongle if it was previously inserted and then power the speaker back on.

At this point, the speaker should have the latest firmware and should boot as normal. Make sure you can pass audio through the speaker and that it sounds as expected. If you are using SL Room Control, verify the correct firmware version shows up in the Speaker Edit Page for the speaker that just received a Firmware Recovery.

Thank you,