Frequently Asked Questions

Login and Registration Issues

Why can’t I login?

There are several reasons why this could occur. First, ensure you are logged in to your account at using the credentials you used to register your PreSonus product(s). If you are logged in to My PreSonus and you still cannot log in to the PreSonus forums, you might have to register your My PreSonus account in order to gain access to the PreSonus forums. If you are logged in to My PreSonus and were previously able to access the PreSonus forum and still cannot login, then something else is wrong, we advise you to contact Technical Support for assistance by logging a support request at Click the link for New Ticket on the upper right corner of the screen. It is also possible that we have a technical difficulty that we need to fix on our end.

Why do I need to register at all?

Registration gives you access to additional features not available to guest users such as viewing which topics are active since your last visit, posting messages, definable avatar images, private messaging, etc. It only takes a few moments to register so it is recommended you do so. To register, go to to create an account.

Why do I get logged off automatically?

If you do not check the Log me in automatically box when you login, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university computer lab, etc. If you do not see this checkbox, it means the board administrator has disabled this feature.

How do I prevent my username appearing in the online user listings?

Within your User Control Panel, under “Board preferences”, you will find the option Hide your online status. Enable this option with Yes and you will only appear to the administrators, moderators and yourself. You will be counted as a hidden user.

I’ve lost my password!

Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the page and click Forgot your password?. Follow the instructions and you should be able to log in again shortly.

I registered but cannot login!

First, check your username and password. If they are correct, then one of two things may have happened. If COPPA support is enabled and you specified being under 13 years old during registration, you will have to follow the instructions you received. Some boards will also require new registrations to be activated, either by yourself or by an administrator before you can logon; this information was present during registration. If you were sent an e-mail, follow the instructions. If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by a spam filer. If you are sure the e-mail address you provided is correct, try contacting an administrator.

I registered in the past but cannot login any more?!

Perhaps you have entered an account that you have used previously, it is not uncommon that PreSonus customers register an account and forget they have one or more years later when they return to the system, in some cases emails have changed due to job or life changes. Try doing a password recovery with previous email accounts you have used to see if that works. Otherwise log a support ticket at so a support agent can assist in getting your account sorted out.

Why can’t I register?

It is possible the we have banned your IP address or disallowed the username you are attempting to register. In rare cases, we could have also disabled registration to prevent new visitors from signing up. Contact PreSonus Support for assistance at

What does the “Delete all board cookies” do?

“Delete all board cookies” deletes the cookies created by phpBB which keep you authenticated and logged into the board. It also provides functions such as read tracking if they have been enabled by the board owner. If you are having login or logout problems, deleting board cookies may help.

User Preferences and settings

How do I change my profile settings?

If you are a registered user, most of your settings are stored in the board database. To alter them, visit your User Control Panel; a link can usually be found at the top of board pages. This system will allow you to alter most of your settings and preferences. Settings such as your user avatar and account specifics must be changed using the My PreSonus account page found at

The times are not correct!

It is possible the time displayed is from a timezone different from the one you are in. If this is the case, visit your User Control Panel and change your timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. If you are not registered, this is a good time to do so. Register a new account at

My language is not in the list!

Either the administrator has not installed your language or nobody has translated this board into your language. Try asking the board administrator if they can install the language pack you need. If the language pack does not exist, feel free to create a new translation. More information can be found at the phpBB website (see link at the bottom of board pages). Alternatively, we suggest using a browser such as Google Chrome and let it translate for you. Just know that the board publishes in English, except for the dedicated language areas for Studio One for French, German and Spanish.

How do I show an image along with my username?

There are two images which may appear along with a username when viewing posts. One of them may be an image associated with your rank, generally in the form of stars, blocks or dots, indicating how many posts you have made or your status on the board. Another, usually a larger image, is known as an avatar and is generally unique or personal to each user. Go to the My PreSonus page if you wish to change your avatar.

What is my rank and how do I change it?

Ranks are not supported on this forum.

When I click the e-mail link for a user it asks me to login?

Only administrators can send e-mail to users via the built-in e-mail form, and only if the administrator has enabled this feature. This is to prevent malicious use of the e-mail system by anonymous users. This setting in the User Control Panel could not be removed. It can be ignored as setting it to Yes or No will not affect your profile.

Posting Issues

How do I post a topic in a forum?

To post a new topic in a forum, click the relevant button on either the forum or topic screens. You need to register before you can post a message. A list of your permissions in each forum is available at the bottom of the forum and topic screens by clicking the gear button. Example: You can post new topics, You can vote in polls, etc.

How do I delete a post?

You can only delete your own posts for a window of 15 minutes after your initial post. After that, you will need to post a reply to your initial post with your correction. Please note that you cannot delete a post in that first 15 minute window once someone has replied.

Can I edit my post?

You can edit a post by clicking the edit button for the relevant post. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic which lists the number of times you edited it along with the date and time. This will only appear if someone has made a reply; it will not appear if a moderator or administrator edited the post, though they may leave a note as to why they’ve edited the post at their own discretion.

How do I add a signature to my post?

To add a signature to a post you must first create one via your User Control Panel. Once created, you can check the Attach a signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio button in your profile. If you do so, you can still prevent a signature being added to individual posts by un-checking the add signature box within the posting form.

How do I create a poll?

When posting a new topic or editing the first post of a topic, click the “Poll creation” tab below the main posting form; if you cannot see this, you do not have appropriate permissions to create polls. Only Administrators and Forum Moderators can create a Poll. Enter a title and at least two options in the appropriate fields, making sure each option is on a separate line in the textarea. You can also set the number of options users may select during voting under “Options per user”, a time limit in days for the poll (0 for infinite duration) and lastly the option to allow users to amend their votes.

Why can’t I add more poll options?

The limit for poll options is set by the board administrator. If you feel you need to add more options to your poll than the allowed amount, contact the board administrator.

How do I edit or delete a poll?

As with posts, polls can only be edited by the original poster, a moderator or an administrator. To edit a poll, click to edit the first post in the topic; this always has the poll associated with it. If no one has cast a vote, users can delete the poll or edit any poll option. However, if members have already placed votes, only moderators or administrators can edit or delete it. This prevents the poll’s options from being changed mid-way through a poll.

Why can’t I access a forum?

Some forums may be limited to certain users or groups. To view, read, post or perform another action you may need special permissions. Contact a moderator or board administrator to grant you access.

Why can’t I add attachments?

Attachment permissions are granted on a per forum, per group, or per user basis. The board administrator may not have allowed attachments to be added for the specific forum you are posting in, or perhaps only certain groups can post attachments. Contact support at if you are unsure about why you are unable to add attachments.

Why did I receive a warning?

Each board administrator has their own set of rules for their site. If you have broken a rule, you may be issued a warning. Please note that this is the board administrator’s decision, and the phpBB Group has nothing to do with the warnings on the given site. Contact the board administrator if you are unsure about why you were issued a warning.

How can I report posts to a moderator?

If the board administrator has allowed it, you should see a button for reporting posts next to the post you wish to report. Clicking this will walk you through the steps necessary to report the post.

What is the “Save” button for in topic posting?

This allows you to save passages to be completed and submitted at a later date. To reload a saved passage, visit the User Control Panel.

Why does my post need to be approved?

The board administrator may have decided that posts in the forum you are posting to require review before submission. It is also possible that the administrator has placed you in a group of users whose posts require review before submission. Please contact the board administrator for further details.

How do I bump my topic?

Bump Topic is not enabled on the PreSonus Community Forum

Formatting and Topic Types

What is BBCode?

BBCode is a special implementation of HTML, offering great formatting control on particular objects in a post. The use of BBCode is granted by the administrator, but it can also be disabled on a per post basis from the posting form. BBCode itself is similar in style to HTML, but tags are enclosed in square brackets [ and ] rather than < and >. For more information on BBCode see the guide which can be accessed from the posting page.

How do I embed Video using BBCode?

When Posting A New Topic or Replying to a topic, there will be a button for Video. Hover over the button to see the tool tip on how the BBCode works. Click the Video button to insert the tags into your post. Copy and Paste the URL you want to share in between the tags. That is all you have to do, click Preview or Post to view your embedded video stream.

What video stream do you support with the Video BBCode?

We support YouTube,, Playlists are supported, FaceBook, Vimeo as well as webm, ogv and mp4 files via HTML5 video

How do I embed or attach Audio using BBCode?

When Posting A New Topic or Replying to a topic, there will be a button for Audio. Hover over the button to see the tool tip on how the BBCode works. Click the Audio button to insert the tags into your post. Copy and Paste the URL you want to share in between the tags. That is all you have to do, click Preview or Post to see and hear your embedded audio stream.

What audio streams do you support with Audio BBCode?

We support SoundCloud,, as well as oga, ogg, mp3, and m4a audio files via HTML5

Can I use HTML in my posts?

No. It is not possible to post HTML on this board and have it rendered as HTML. Most formatting which can be carried out using HTML can be applied using BBCode instead.

What are Smilies?

Smilies, or Emoticons, are small images which can be used to express a feeling using a short code, e.g. :) denotes happy, while :( denotes sad. The full list of emoticons can be seen in the posting form. Try not to overuse smilies, however, as they can quickly render a post unreadable and a moderator may edit them out or remove the post altogether. The board administrator may also have set a limit to the number of smilies you may use within a post.

Can I post images?

Yes, images can be shown in your posts. If the administrator has allowed attachments, you may be able to upload the image to the board. Otherwise, you must link to an image stored on a publicly accessible web server, e.g. You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor images stored behind authentication mechanisms, e.g. hotmail or yahoo mailboxes, password protected sites, etc. To display the image use the BBCode [img] tag.

What are global announcements?

Global announcements contain important information and you should read them whenever possible. They will appear at the top of every forum and within your User Control Panel. Global announcement permissions are granted by the board administrator.

What are announcements?

Announcements often contain important information for the forum you are currently reading and you should read them whenever possible. Announcements appear at the top of every page in the forum to which they are posted. As with global announcements, announcement permissions are granted by the board administrator.

What are sticky topics?

Sticky topics within the forum appear below announcements and only on the first page. They are often quite important so you should read them whenever possible. As with announcements and global announcements, sticky topic permissions are granted by the board administrator.

What are locked topics?

Locked topics are topics where users can no longer reply and any polls contained were automatically ended. Topics may be locked for many reasons and were set this way by either the forum moderator or board administrator.

What are topic icons?

Topic icons are author chosen images associated with posts to indicate their content. The ability to use topic icons depends on the permissions set by the board administrator.

User Levels and Groups

What are Administrators?

Administrators are members assigned with the highest level of control over the entire board. These members can control all facets of board operation, including setting permissions, banning users, creating usergroups or moderators, etc., dependent upon the board founder and what permissions he or she has given the other administrators. They may also have full moderator capabilities in all forums, depending on the settings put forth by the board founder.

What are Moderators?

Moderators are individuals (or groups of individuals) who look after the forums from day to day. They have the authority to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally, moderators are present to prevent users from going off-topic or posting abusive or offensive material.

What are usergroups?

Usergroups are groups of users that divide the community into manageable sections board administrators can work with. Each user can belong to several groups and each group can be assigned individual permissions. This provides an easy way for administrators to change permissions for many users at once, such as changing moderator permissions or granting users access to a private forum.

Where are the usergroups and how do I join one?

Usergroups are already administered by the systems administrator for the PreSonus Community Forum.

Why do some usergroups appear in a different colour?

It is possible for the board administrator to assign a colour to the members of a usergroup to make it easy to identify the members of this group.

What are the different colors for usergroups that appear on this forum?

On the PreSonus Community Forum, Forum Administrators show up in Black, Global Moderators show up in Dark Blue, Studio One Moderators show up in Light Green, Mod Squad moderators show up in Dark Red and Registered Users show up in Sky Blue.

Who is the Mod Squad Moderator Group?

Mod Squad is a group of very dedicated volunteer forum moderators that PreSonus endorses to help take care of the forum.

What is a “Default usergroup”?

If you are a member of more than one usergroup, your default is used to determine which group colour and group rank should be shown for you by default. The board administrator may grant you permission to change your default usergroup via your User Control Panel.

What is “The team” link?

This page provides you with a list of board staff, including board administrators and moderators and other details such as the forums they moderate.

Private Messaging

I cannot send private messages!

There are three reasons for this; you are not registered and/or not logged on, the board administrator has disabled private messaging for the entire board, or the board administrator has prevented you from sending messages. Contact a board administrator for more information.

I keep getting unwanted private messages!

You can block a user from sending you private messages by using message rules within your User Control Panel. If you are receiving abusive private messages from a particular user, inform a board administrator; they have the power to prevent a user from sending private messages.

I have received a spamming or abusive e-mail from someone on this board!

We are sorry to hear that. The e-mail form feature of this board includes safeguards to try and track users who send such posts, so e-mail the board administrator with a full copy of the e-mail you received. It is very important that this includes the headers that contain the details of the user that sent the e-mail. The board administrator can then take action.

Searching the Forums

How can I search a forum or forums?

Enter a search term in the search box located on the index, forum or topic pages. Advanced search can be accessed by clicking the “Advance Search” link which is available on all pages on the forum. How to access the search may depend on the style used.

Why does my search return no results?

Your search was probably too vague and included many common terms which are not indexed by phpBB3. Be more specific and use the options available within Advanced search.

Why does my search return a blank page!?

Your search returned too many results for the webserver to handle. Use “Advanced search” and be more specific in the terms used and forums that are to be searched.

How do I search for members?

Visit to the “Members” page and click the “Find a member” link.

How can I find my own posts and topics?

Your own posts can be retrieved either by clicking the “Search user’s posts” within the User Control Panel or via your own profile page. To search for your topics, use the Advanced search page and fill in the various options appropriately.

Bookmarking and Topic Subscriptions

How do I bookmark a topic?

At the very bottom right corner of each topic page is an icon at the far right that looks like a little ribbon. However your mouse over it and it will say BookMark. Click this button to book mark this topic.

What is the difference between bookmarking and subscribing?

Bookmarking in phpBB3 is much like bookmarking in your web browser. You aren’t alerted when there’s an update, but you can come back to the topic later. Subscribing, however, will notify you when there is an update to the topic or forum on the board via your preferred method or methods.

How do I subscribe to specific forums or topics?

To subscribe to a specific forum, click the “Subscribe forum” link upon entering the forum. To subscribe to a topic, reply to the topic with the subscribe checkbox checked or click the “Subscribe topic” link within the topic itself.

How do I remove my subscriptions?

To remove your subscriptions, go to your User Control Panel and follow the links to your subscriptions.


What attachments are allowed on this board?

Each board administrator can allow or disallow certain attachment types. If you are unsure what is allowed to be uploaded, contact the support team at Some of the attachment types include: 7z, rar, zip, txt, doc, docx, pdf, ppt, pptx, rtf, xls, xlsx, ram, rm, wav, wma, wmv, swf, 3g2, 3gp, aiff, m4a, m4v, mov,mp4, qt, flac, mp3, mpeg, mpg, ogg, ogm.

How do I find all my attachments?

To find your list of attachments that you have uploaded, go to your User Control Panel and follow the links to the attachments section.

phpBB 3 Issues

Who wrote this bulletin board?

This software (in its unmodified form) is produced, released and is copyright phpBB Group. It is made available under the GNU General Public License and may be freely distributed. See the link for more details.

Why isn’t X feature available?

This software was written by and licensed through phpBB Group. If you believe a feature needs to be added please visit the phpBB Ideas Centre, where you can upvote existing ideas or suggest new features.

Who do I contact about abusive and/or legal matters related to this board?

Any of the administrators listed on the “The team” page should be an appropriate point of contact for your complaints. If this still gets no response then you should contact the owner of the domain (do a whois lookup) or, if this is running on a free service (e.g. Yahoo!,,, etc.), the management or abuse department of that service. Please note that the phpBB Group has absolutely no jurisdiction and cannot in any way be held liable over how, where or by whom this board is used. Do not contact the phpBB Group in relation to any legal (cease and desist, liable, defamatory comment, etc.) matter not directly related to the website or the discrete software of phpBB itself. If you do e-mail phpBB Group about any third party use of this software then you should expect a terse response or no response at all.