There are several reasons why this could occur. First, ensure you are logged in to your account at http://my.presonus.com using the credentials you used to register your PreSonus product(s). If you are logged in to My PreSonus and you still cannot log in to the PreSonus forums, you might have to register your My PreSonus account in order to gain access to the PreSonus forums. If you are logged in to My PreSonus and were previously able to access the PreSonus forum and still cannot login, then something else is wrong, we advise you to contact Technical Support for assistance by logging a support request at http://support.presonus.com/home. Click the link for New Ticket on the upper right corner of the screen. It is also possible that we have a technical difficulty that we need to fix on our end.
Registration gives you access to additional features not available to guest users such as viewing which topics are active since your last visit, posting messages, definable avatar images, private messaging, etc. It only takes a few moments to register so it is recommended you do so. To register, go to http://my.presonus.com to create an account.
If you do not check the Log me in automatically box when you login, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university computer lab, etc. If you do not see this checkbox, it means the board administrator has disabled this feature.
Within your User Control Panel, under “Board preferences”, you will find the option Hide your online status. Enable this option with Yes and you will only appear to the administrators, moderators and yourself. You will be counted as a hidden user.
Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the http://my.presonus.com page and click Forgot your password?. Follow the instructions and you should be able to log in again shortly.
First, check your username and password. If they are correct, then one of two things may have happened. If COPPA support is enabled and you specified being under 13 years old during registration, you will have to follow the instructions you received. Some boards will also require new registrations to be activated, either by yourself or by an administrator before you can logon; this information was present during registration. If you were sent an e-mail, follow the instructions. If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by a spam filer. If you are sure the e-mail address you provided is correct, try contacting an administrator.
Perhaps you have entered an account that you have used previously, it is not uncommon that PreSonus customers register an account and forget they have one or more years later when they return to the system, in some cases emails have changed due to job or life changes. Try doing a password recovery with previous email accounts you have used to see if that works. Otherwise log a support ticket at http://support.presonus.com/home so a support agent can assist in getting your account sorted out.
It is possible the we have banned your IP address or disallowed the username you are attempting to register. In rare cases, we could have also disabled registration to prevent new visitors from signing up. Contact PreSonus Support for assistance at http://support.presonus.com/home
“Delete all board cookies” deletes the cookies created by phpBB which keep you authenticated and logged into the board. It also provides functions such as read tracking if they have been enabled by the board owner. If you are having login or logout problems, deleting board cookies may help.
If you are a registered user, most of your settings are stored in the board database. To alter them, visit your User Control Panel; a link can usually be found at the top of board pages. This system will allow you to alter most of your settings and preferences. Settings such as your user avatar and account specifics must be changed using the My PreSonus account page found at http://my.presonus.com
It is possible the time displayed is from a timezone different from the one you are in. If this is the case, visit your User Control Panel and change your timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. If you are not registered, this is a good time to do so. Register a new account at http://my.presonus.com
Either the administrator has not installed your language or nobody has translated this board into your language. Try asking the board administrator if they can install the language pack you need. If the language pack does not exist, feel free to create a new translation. More information can be found at the phpBB website (see link at the bottom of board pages). Alternatively, we suggest using a browser such as Google Chrome and let it translate for you. Just know that the board publishes in English, except for the dedicated language areas for Studio One for French, German and Spanish.
There are two images which may appear along with a username when viewing posts. One of them may be an image associated with your rank, generally in the form of stars, blocks or dots, indicating how many posts you have made or your status on the board. Another, usually a larger image, is known as an avatar and is generally unique or personal to each user. Go to the My PreSonus page if you wish to change your avatar.
Ranks are not supported on this forum.
Only administrators can send e-mail to users via the built-in e-mail form, and only if the administrator has enabled this feature. This is to prevent malicious use of the e-mail system by anonymous users. This setting in the User Control Panel could not be removed. It can be ignored as setting it to Yes or No will not affect your profile.
To post a new topic in a forum, click the relevant button on either the forum or topic screens. You need to register before you can post a message. A list of your permissions in each forum is available at the bottom of the forum and topic screens by clicking the gear button. Example: You can post new topics, You can vote in polls, etc.
You can only delete your own posts for a window of 15 minutes after your initial post. After that, you will need to post a reply to your initial post with your correction. Please note that you cannot delete a post in that first 15 minute window once someone has replied.
You can edit a post by clicking the edit button for the relevant post. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic which lists the number of times you edited it along with the date and time. This will only appear if someone has made a reply; it will not appear if a moderator or administrator edited the post, though they may leave a note as to why they’ve edited the post at their own discretion.
To add a signature to a post you must first create one via your User Control Panel. Once created, you can check the Attach a signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio button in your profile. If you do so, you can still prevent a signature being added to individual posts by un-checking the add signature box within the posting form.
When posting a new topic or editing the first post of a topic, click the “Poll creation” tab below the main posting form; if you cannot see this, you do not have appropriate permissions to create polls. Only Administrators and Forum Moderators can create a Poll. Enter a title and at least two options in the appropriate fields, making sure each option is on a separate line in the textarea. You can also set the number of options users may select during voting under “Options per user”, a time limit in days for the poll (0 for infinite duration) and lastly the option to allow users to amend their votes.
Attachment permissions are granted on a per forum, per group, or per user basis. The board administrator may not have allowed attachments to be added for the specific forum you are posting in, or perhaps only certain groups can post attachments. Contact support at http://support.presonus.com if you are unsure about why you are unable to add attachments.
Each board administrator has their own set of rules for their site. If you have broken a rule, you may be issued a warning. Please note that this is the board administrator’s decision, and the phpBB Group has nothing to do with the warnings on the given site. Contact the board administrator if you are unsure about why you were issued a warning.
This allows you to save passages to be completed and submitted at a later date. To reload a saved passage, visit the User Control Panel.
Bump Topic is not enabled on the PreSonus Community Forum
When Posting A New Topic or Replying to a topic, there will be a button for Video. Hover over the button to see the tool tip on how the BBCode works. Click the Video button to insert the tags into your post. Copy and Paste the URL you want to share in between the tags. That is all you have to do, click Preview or Post to view your embedded video stream.
We support YouTube, Youtu.be, Playlists are supported, FaceBook, Vimeo as well as webm, ogv and mp4 files via HTML5 video
When Posting A New Topic or Replying to a topic, there will be a button for Audio. Hover over the button to see the tool tip on how the BBCode works. Click the Audio button to insert the tags into your post. Copy and Paste the URL you want to share in between the tags. That is all you have to do, click Preview or Post to see and hear your embedded audio stream.
We support SoundCloud, PromoDJ.com, as well as oga, ogg, mp3, and m4a audio files via HTML5
Locked topics are topics where users can no longer reply and any polls contained were automatically ended. Topics may be locked for many reasons and were set this way by either the forum moderator or board administrator.
Usergroups are already administered by the systems administrator for the PreSonus Community Forum.
On the PreSonus Community Forum, Forum Administrators show up in Black, Global Moderators show up in Dark Blue, Studio One Moderators show up in Light Green, Mod Squad moderators show up in Dark Red and Registered Users show up in Sky Blue.
Mod Squad is a group of very dedicated volunteer forum moderators that PreSonus endorses to help take care of the forum.
You can block a user from sending you private messages by using message rules within your User Control Panel. If you are receiving abusive private messages from a particular user, inform a board administrator; they have the power to prevent a user from sending private messages.
We are sorry to hear that. The e-mail form feature of this board includes safeguards to try and track users who send such posts, so e-mail the board administrator with a full copy of the e-mail you received. It is very important that this includes the headers that contain the details of the user that sent the e-mail. The board administrator can then take action.
Your search was probably too vague and included many common terms which are not indexed by phpBB3. Be more specific and use the options available within Advanced search.
Visit to the “Members” page and click the “Find a member” link.
Your own posts can be retrieved either by clicking the “Search user’s posts” within the User Control Panel or via your own profile page. To search for your topics, use the Advanced search page and fill in the various options appropriately.
At the very bottom right corner of each topic page is an icon at the far right that looks like a little ribbon. However your mouse over it and it will say BookMark. Click this button to book mark this topic.
Bookmarking in phpBB3 is much like bookmarking in your web browser. You aren’t alerted when there’s an update, but you can come back to the topic later. Subscribing, however, will notify you when there is an update to the topic or forum on the board via your preferred method or methods.
To subscribe to a specific forum, click the “Subscribe forum” link upon entering the forum. To subscribe to a topic, reply to the topic with the subscribe checkbox checked or click the “Subscribe topic” link within the topic itself.
Each board administrator can allow or disallow certain attachment types. If you are unsure what is allowed to be uploaded, contact the support team at http://support.presonus.com. Some of the attachment types include: 7z, rar, zip, txt, doc, docx, pdf, ppt, pptx, rtf, xls, xlsx, ram, rm, wav, wma, wmv, swf, 3g2, 3gp, aiff, m4a, m4v, mov,mp4, qt, flac, mp3, mpeg, mpg, ogg, ogm.
This software (in its unmodified form) is produced, released and is copyright phpBB Group. It is made available under the GNU General Public License and may be freely distributed. See the link for more details.
This software was written by and licensed through phpBB Group. If you believe a feature needs to be added please visit the phpBB Ideas Centre, where you can upvote existing ideas or suggest new features.
Any of the administrators listed on the “The team” page should be an appropriate point of contact for your complaints. If this still gets no response then you should contact the owner of the domain (do a whois lookup) or, if this is running on a free service (e.g. Yahoo!, free.fr, f2s.com, etc.), the management or abuse department of that service. Please note that the phpBB Group has absolutely no jurisdiction and cannot in any way be held liable over how, where or by whom this board is used. Do not contact the phpBB Group in relation to any legal (cease and desist, liable, defamatory comment, etc.) matter not directly related to the phpBB.com website or the discrete software of phpBB itself. If you do e-mail phpBB Group about any third party use of this software then you should expect a terse response or no response at all.