There are several reasons why this could occur. First, ensure you are logged in to your account at http://my.presonus.com using the credentials you used to register your PreSonus product(s). If you are logged in to My PreSonus and you still cannot log in to the PreSonus forums, you might have to register your My PreSonus account in order to gain access to the PreSonus forums. If you are logged in to My PreSonus and were previously able to access the PreSonus forum and still cannot login, then something else is wrong, we advise you to contact Technical Support for assistance by logging a support request at http://support.presonus.com/home. Click the link for New Ticket on the upper right corner of the screen. It is also possible that we have a technical difficulty that we need to fix on our end.
Registration gives you access to additional features not available to guest users such as viewing which topics are active since your last visit, posting messages, definable avatar images, private messaging, etc. It only takes a few moments to register so it is recommended you do so. To register, go to http://my.presonus.com to create an account.
Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the http://my.presonus.com page and click Forgot your password?. Follow the instructions and you should be able to log in again shortly.
Perhaps you have entered an account that you have used previously, it is not uncommon that PreSonus customers register an account and forget they have one or more years later when they return to the system, in some cases emails have changed due to job or life changes. Try doing a password recovery with previous email accounts you have used to see if that works. Otherwise log a support ticket at http://support.presonus.com/home so a support agent can assist in getting your account sorted out.
It is possible the we have banned your IP address or disallowed the username you are attempting to register. In rare cases, we could have also disabled registration to prevent new visitors from signing up. Contact PreSonus Support for assistance at http://support.presonus.com/home
If you are a registered user, most of your settings are stored in the board database. To alter them, visit your User Control Panel; a link can usually be found at the top of board pages. This system will allow you to alter most of your settings and preferences. Settings such as your user avatar and account specifics must be changed using the My PreSonus account page found at http://my.presonus.com
It is possible the time displayed is from a timezone different from the one you are in. If this is the case, visit your User Control Panel and change your timezone to match your particular area, e.g. London, Paris, New York, Sydney, etc. Please note that changing the timezone, like most settings, can only be done by registered users. If you are not registered, this is a good time to do so. Register a new account at http://my.presonus.com
Either the administrator has not installed your language or nobody has translated this board into your language. Try asking the board administrator if they can install the language pack you need. If the language pack does not exist, feel free to create a new translation. More information can be found at the phpBB website (see link at the bottom of board pages). Alternatively, we suggest using a browser such as Google Chrome and let it translate for you. Just know that the board publishes in English, except for the dedicated language areas for Studio One for French, German and Spanish.
There are two images which may appear along with a username when viewing posts. One of them may be an image associated with your rank, generally in the form of stars, blocks or dots, indicating how many posts you have made or your status on the board. Another, usually a larger image, is known as an avatar and is generally unique or personal to each user. Go to the My PreSonus page if you wish to change your avatar.
Ranks are not supported on this forum.
Only administrators can send e-mail to users via the built-in e-mail form, and only if the administrator has enabled this feature. This is to prevent malicious use of the e-mail system by anonymous users. This setting in the User Control Panel could not be removed. It can be ignored as setting it to Yes or No will not affect your profile.
To post a new topic in a forum, click the relevant button on either the forum or topic screens. You need to register before you can post a message. A list of your permissions in each forum is available at the bottom of the forum and topic screens by clicking the gear button. Example: You can post new topics, You can vote in polls, etc.
You can only delete your own posts for a window of 15 minutes after your initial post. After that, you will need to post a reply to your initial post with your correction. Please note that you cannot delete a post in that first 15 minute window once someone has replied.
You can edit a post by clicking the edit button for the relevant post. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic which lists the number of times you edited it along with the date and time. This will only appear if someone has made a reply; it will not appear if a moderator or administrator edited the post, though they may leave a note as to why they’ve edited the post at their own discretion.
When posting a new topic or editing the first post of a topic, click the “Poll creation” tab below the main posting form; if you cannot see this, you do not have appropriate permissions to create polls. Only Administrators and Forum Moderators can create a Poll. Enter a title and at least two options in the appropriate fields, making sure each option is on a separate line in the textarea. You can also set the number of options users may select during voting under “Options per user”, a time limit in days for the poll (0 for infinite duration) and lastly the option to allow users to amend their votes.
Attachment permissions are granted on a per forum, per group, or per user basis. The board administrator may not have allowed attachments to be added for the specific forum you are posting in, or perhaps only certain groups can post attachments. Contact support at http://support.presonus.com if you are unsure about why you are unable to add attachments.
Bump Topic is not enabled on the PreSonus Community Forum
When Posting A New Topic or Replying to a topic, there will be a button for Video. Hover over the button to see the tool tip on how the BBCode works. Click the Video button to insert the tags into your post. Copy and Paste the URL you want to share in between the tags. That is all you have to do, click Preview or Post to view your embedded video stream.
We support YouTube, Youtu.be, Playlists are supported, FaceBook, Vimeo as well as webm, ogv and mp4 files via HTML5 video
When Posting A New Topic or Replying to a topic, there will be a button for Audio. Hover over the button to see the tool tip on how the BBCode works. Click the Audio button to insert the tags into your post. Copy and Paste the URL you want to share in between the tags. That is all you have to do, click Preview or Post to see and hear your embedded audio stream.
We support SoundCloud, PromoDJ.com, as well as oga, ogg, mp3, and m4a audio files via HTML5
Locked topics are topics where users can no longer reply and any polls contained were automatically ended. Topics may be locked for many reasons and were set this way by either the forum moderator or board administrator.
Usergroups are already administered by the systems administrator for the PreSonus Community Forum.
On the PreSonus Community Forum, Forum Administrators show up in Black, Global Moderators show up in Dark Blue, Studio One Moderators show up in Light Green, Mod Squad moderators show up in Dark Red and Registered Users show up in Sky Blue.
Mod Squad is a group of very dedicated volunteer forum moderators that PreSonus endorses to help take care of the forum.
Visit to the “Members” page and click the “Find a member” link.
At the very bottom right corner of each topic page is an icon at the far right that looks like a little ribbon. However your mouse over it and it will say BookMark. Click this button to book mark this topic.
Each board administrator can allow or disallow certain attachment types. If you are unsure what is allowed to be uploaded, contact the support team at http://support.presonus.com. Some of the attachment types include: 7z, rar, zip, txt, doc, docx, pdf, ppt, pptx, rtf, xls, xlsx, ram, rm, wav, wma, wmv, swf, 3g2, 3gp, aiff, m4a, m4v, mov,mp4, qt, flac, mp3, mpeg, mpg, ogg, ogm.