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Terrible audio problems with Windows 7 laptop + Audiobox USB + Studio One Artist
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kruiseri
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Joined: 01/02/2011 18:35:00
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Hi all!

I just bought Audiobox USB and also a new laptop (Samsung RF610 with Windows 7 64bit).
I'm completely new with PC recording systems, used before Roland VS-840ex 8-track recorder.
So I have installed 64bit Audiobox USB driver and 32bit Studio One Artist (latest version ; 32bit version should work ok with 64bit OS, right?). Default settings in use.

Yesterday I started to use Studio One Artist for the first time and immediately had several big noise/crackling issues.
I would be very much appreciated, if someone could give me any hint what to do!

I plugged my guitar to Audiobox input one. Audio box out is connected to Behringer B2030A TRUTH -monitors.
When I play guitar through audiobox, audio is ok without using Studio one and if the laptop power cord is not connected (->laptop battery is used).

But as I started to use Studio One and made a track for guitar, the problems started
- I inserted Ampire effects to be used with guitar with the track. No recording yet started. Just played using Ampire, like getting a distorted sound.
-> cracklings ('snaps') are heard every now and then (couple of times in a minute)
-> after playing for some time, audio starts to come seconds later out from the monitors than I'm actually playing. It's like a 3 second delay I would be using!
-> also if I connect a power cord to the laptop, then I'll get a HUGE distorted noise from the monitors all the time. It stops immediately when I unplug the power cord. So am I stuck with recording only using the laptop's own battery which will limit the time for only ~two hours?

Please give me any hints what to check and where to start to get things better!

This message was edited 1 time. Last update was at 04/02/2011 10:05:41

derFunkenstein
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Joined: 30/01/2011 21:51:03
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Try changing your ASIO buffer to something larger. With my PC (Core i5 2.8GHz) and Audiobox USB, I cannot set the latency any lower than "Fast"

To do this, open Studio One, then go to the Studio One menu and choose Options. Go to the Audio Setup tab and you'll see Audio Device is "Audiobox USB ASIO Driver". Click the Control Panel button. On the new window go to the ASIO tab and change System Performance to slower settings and try again.

Especially since it plays through the Audiobox itself without a program running and you say it sounds fine, I'm sure it's just the buffer being too small.

For your battery/power cord/noise issue, make sure you're grounding the laptop and the monitors together. The easy way is to plug them all into the same power strip, if you're not already.

This message was edited 1 time. Last update was at 04/02/2011 16:00:43

Desktop: i5 760 | 8GB | GeFoce GTX 460 | 750GB WD | 500GB WD

Portable: Compaq CQ56-219WM | Celeron 900 | 4GB DDR2 | 250GB Hitachi

Common: Presonus Audiobox USB | M-Audio Keyrig 25
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Win7 Pro x64 | SONAR X1a x64 | Studio One Artist x86 and x64

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kruiseri
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Joined: 01/02/2011 18:35:00
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Hi,

and thanks for the advice. Unfortunately changing ASIO settings did not help. Latency may be ok at first, but it strangely changes to very bad by itself. As I said before, it becomes 2-3 second!
I've already tried changing some windows 7 settings to boost the performance a bit, no result so far.

Don't know if I have to return my Audiobox, if this doesn't get solved. And what is the worst thing is that my new laptop does not have firewire port...
Motoko
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Joined: 25/04/2009 08:29:34
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For optimized power settings for Win Vista and Win 7, check here:
http://forums.presonus.com/posts/list/2523.page

Also as mentioned earlier, make sure everything is properly grounded.

Before trying to record and or playback your guitar, try to use some of the supplied loops. There's some guitar stuff in there as well.

Try putting some loops on the arrangement, insert Ampire and some other effects and see if the problems remain. This might give us a indication where the problems might reside.
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kruiseri
Prenoob

Joined: 01/02/2011 18:35:00
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Thanks for the answer. I will try the optimized power settings next and see the results with them.
Also will check the loop thing you adviced.
themuzic
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Joined: 17/04/2010 05:42:47
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I build DAWs all the time for clients, and contrary to common belief, there are a few laptops out there (even i3 and i7) that will not run a DAW.

These laptops usually have shared memory between the Video and the system, causing CPU spikes and such. Also, I have seen some newer models with shared addressing on USB ports or unstable USB ports. Lastly, finding a new laptop with a firewire port is nearly impossible now-a-days.

Also keep an eye on older laptops running Windows 7. A DuoCore with windows 7 may show a small track count and spiking issues because Windows 7 takes so much to run and these laptops max out at only 2 gig ram.

Just some things to look out for.

http://www.homestudiotrainer.webs.com/
http://www.youtube.com/user/themuzic
Email - homestudiotrainer@yahoo.com
Skype - themuzic
Phone - 773-303-7260
I offer FREE assistance for Studio One (any version) and Presonus hardware, to anyone having issues or anyone who simply wants to learn

Gateway Tower - Intel Core i5 3330 CPU 3GHz 8GB Ram and 64bit Windows 8
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kruiseri
Prenoob

Joined: 01/02/2011 18:35:00
Messages: 6
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Hi,
I've finally proceeded quite a bit concerning the latency issues. I've done optimizing the power settings of Windows 7 (http://presonus.zendesk.com/entries/203607-optimizing-windows-vista-7-power-settings-for-studio-one), disabled many graphical "extras", removed all unnecessary programs from windows startup, closed unnecessary programs/processes from background using task manager and disabled WLAN and Bluetooth.

With these procedures now at least the basic usage with Studio One have worked ok (have to test and study more still). Ampire I still haven't tested, but other (short testing) guitar recordings have been succeeded without latency issues. So many thanks for the advice already!

However I still have big problems concerning power noise when using active monitors (no problems with headphones) while charger is connected to the laptop. There was no help connecting laptop&monitors to the same power strip. A big hum still.
I noticed that I'm currently using unbalanced cables between Audiobox and Behringer B2030A monitors. Do you know if these power noise problems could be related to balanced/unbalanced cables? Should I buy balanced cables (TRS-XLR) ?
jwickham
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Joined: 21/02/2011 06:55:18
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for the laptop charger hum issue this worked for me... they are less than $1. Do this at your own risk since this effectively removes ground from laptop charger, all my hum is now gone. There is also a device called a Hum X that will isolate the gound without completly removing it, so that the charger is still grounded but hum (ground loop) is removed... but they are like $50.

http://www.amazon.com/Prong-prong-grounding-converter/dp/B000I96AUM/ref=pd_cp_hi_2

This message was edited 2 times. Last update was at 21/02/2011 07:14:15

tharopa
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Joined: 05/01/2011 14:40:00
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kruiseri wrote:

However I still have big problems concerning power noise when using active monitors (no problems with headphones) while charger is connected to the laptop. There was no help connecting laptop&monitors to the same power strip. A big hum still?


A ground noise issue with laptops is a very common problem. My laptop suffers from the same affliction. I have tried a few solutions (including specialised DI boxes) but the best and the only one that helped was a new power supply. Try running your laptop on batteries. The noise should disappear, and that will point to your laptop's power supply.

Read this thread at Sound On Sound forums which deals with laptop noises. I've linked to page 4 which talks about that power supply which will solve the problem (in the UK anyway, as this is a UK-type connection):
http://www.soundonsound.com/forum/showflat.php?Cat=&Board=PCMus&Number=222392&page=0&view=collapsed&sb=5&o=&fpart=5

Hope this helps.
bok pro
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Joined: 21/03/2011 08:14:08
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Hey guys i found this solution effective,.. The crackling noise comes up at any time affecting recording and playback,.. piece of sh**t... i dont know how long this will work for,.. but its far better than any of the advice that has been put up on this thread,.. well for me anyway:

studio one artist;
for both the x32bit and x64bit windows 7 platform


1. Run studio one as normal, on your toolbar at the top; click studio one.

2. Go into options

3. Then click the audio setup tab which is the picture of the speaker

4. You'll notice that your audio device is Audio Box USB ASIO driver next to it theres a button: Control Panel click it

5. It should open another window specifically for the ASIO USB, the tabs you see is the [USB] [ASIO] and [CREDITS] click on the ASIO tab

6. Change your SYSTEM PERFORMANCE to "relaxed normal" and your APPLICATION PRIORITY to "above normal" and leave your ASIO RESOLUTION to 32 bit

I've just recently had that mafakin crackling problem and it was driving me nuts!!! looked up a couple forum tips which had advice that i tried and didnt work.

BTW those stupid emoticons are very distracting and makes sh**t hard to read,... seriously who the f*ck would like to see someone smile when you're being frustrated? I'd like to see your smile AFTER you help me fix my issue.

nuff said,.. try it i hope it works for you,.. as I am a newbie to this sh**t i know what it feels like not knowing what to do.

www.reverbnation.com/bokpro
ishtiaq
Prenoob

Joined: 11/07/2011 22:21:58
Messages: 4
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Sir,
i perchased Audiobox usb...but im really much much disturb.
whenever i records something after normalizing it has much
noies...even i record without simple in put cables for chaking.also
much noies in any recordings...i changed my usb cable perchased new
one but no difirence...i also changed computer pc and laptop but same
problem...even changed win xp to win 7 but nothing good...im much
woried what to do..Please tel me about it..
Thx.
ISHTIAQ-0923009633038
ishtiaq
Prenoob

Joined: 11/07/2011 22:21:58
Messages: 4
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Sir,
i perchased Audiobox usb...but im really much much disturb.
whenever i records something after normalizing it has much
noies...even i record without simple in put cables for chaking.also
much noies in any recordings...i changed my usb cable perchased new
one but no difirence...i also changed computer pc and laptop but same
problem...even changed win xp to win 7 but nothing good...im much
woried what to do..Please tel me about it..
Thx.
ISHTIAQ-0923009633038-
ishtiaqshaks@gmail.com
ishtiaq
Prenoob

Joined: 11/07/2011 22:21:58
Messages: 4
Offline

Sir,
i perchased Audiobox usb...but im really much much disturb.
whenever i records something after normalizing it has much
noies...even i record without simple in put cables for chaking.also
much noies in any recordings...i changed my usb cable perchased new
one but no difirence...i also changed computer pc and laptop but same
problem...even changed win xp to win 7 but nothing good...im much
woried what to do..Please tel me about it..
Thx.
ISHTIAQ-0923009633038
ishtiaqshaks@gmail.com
themuzic
Baconator
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Joined: 17/04/2010 05:42:47
Messages: 8680
Location: Wheeling IL (North Chicago Suburbs)
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ishtiaq wrote:Sir,
i perchased Audiobox usb...but im really much much disturb.
whenever i records something after normalizing it has much
noies...even i record without simple in put cables for chaking.also
much noies in any recordings...i changed my usb cable perchased new
one but no difirence...i also changed computer pc and laptop but same
problem...even changed win xp to win 7 but nothing good...im much
woried what to do..Please tel me about it..
Thx.
ISHTIAQ-0923009633038
ishtiaqshaks@gmail.com


Sir. Post one more time and I'll slap you..

Seriously though, This is normal with the AudioBox if the input signal isn't recorded hot enough. The AudioBox doesn't have the preamps that the other Presonus hardware has. Using the Normalize in S1 is not advised with tracks recorded too low with the AudioBox.

This is something I go through with all my clients, that use an Audiobox, You need to record the hottest signal possible. That's just how it is unfortunately.

That said, I use the AudioBox all the time with my laptop setup and get very pro results overall. You just have to remember that.

Lastly, I have also used an external preamp with the Audiobox and that too will work if you need a hotter signal.

http://www.homestudiotrainer.webs.com/
http://www.youtube.com/user/themuzic
Email - homestudiotrainer@yahoo.com
Skype - themuzic
Phone - 773-303-7260
I offer FREE assistance for Studio One (any version) and Presonus hardware, to anyone having issues or anyone who simply wants to learn

Gateway Tower - Intel Core i5 3330 CPU 3GHz 8GB Ram and 64bit Windows 8
[Email] [WWW] [Yahoo!]
GMHague
Presonic
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Joined: 29/07/2010 14:24:50
Messages: 282
Location: South West Australia
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kruiseri wrote:Hi,

However I still have big problems concerning power noise when using active monitors (no problems with headphones) while charger is connected to the laptop. There was no help connecting laptop&monitors to the same power strip. A big hum still.
I noticed that I'm currently using unbalanced cables between Audiobox and Behringer B2030A monitors. Do you know if these power noise problems could be related to balanced/unbalanced cables? Should I buy balanced cables (TRS-XLR) ?


Absolutely, you need balanced cables to your monitors. Just about all the above advice is pointless while any part of your signal chain is unbalanced (apart from guitar cables, of course). Also, do NOT use any device that effective removes your mains power earth. Electricity WILL find an earth somewhere any chance it gets and it might be you- they use this method to execute criminals in some parts of the US. Your basic problem is that regardless of any tweaks you're trying, many (if not all) laptops will "shut down" certain resources and facilities as soon as the laptop detects it's running on battery. You need to solve the issue of ground loops and hum while you're running on mains power first, then figure out anything else.
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PC Specs: Quad Core i5 760 Intel CPU, 8Gb Ram, 3 dedicated HD's, GeForce 8600 video card, Presonus Firestudio Tube interface. Win 7 64 bit Ultimate O/S.
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